Staff Program Manager

Intuit; Mountain View (CA); On-site; USD 158,000 - 214,000; Full time

Job summary

Intuit Expert Network Team is seeking a Staff Program Manager to drive readiness for changes affecting our customer success ecosystem. You will lead multi-team efforts to ensure experts are prepared and changes are implemented with excellence, enabling high velocity adoption across the network.

This role requires strong change management experience, a passion for process improvement, and the ability to partner with product and communications teams to deliver scalable readiness across the Intuit

Qualifications

• Bachelor’s degree or equivalent; MBA a plus or equivalent experience.
• 3–5 years of proven performance in change management.
• 7+ years of program or project management experience.
• Proficient with Google Suite (documents, spreadsheets, presentations).
• Excellent written and verbal communication skills.
• Superb organizational skills and can manage multiple projects.
• Strategic partner capable of influencing broadly.
• Experience using AI for streamlining business tasks.
• Lean, Six Sigma experience a plus.

Responsibilities

• Manage a portfolio of initiatives and ensure readiness workstreams are identified, plans developed and executed to Definition of Done.
• Assess risk across workstreams and drive mitigation, prioritization and tradeoffs for on-time releases with high adoption and low defects.
• Partner with product and communications teams to understand roadmaps and communicate changes.
• Validate readiness, oversee release and evaluate performance for improvement opportunities.
• Seek opportunities to optimize delivery speed and clarity of change practices for scalability.
• Educate, roadshow and mentor others on change management best practices.
• Translate expert insights into action for support readiness from inception through post-implementation.

Skills

Change management

Program management

Stakeholder management

Google Suite

Communication skills

Organizational skills

AI in business tasks

Lean, Six Sigma

Education

Bachelor’s degree

MBA

Tools

Google Workspace

Job description

Overview

Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts includes thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax/accounting experts, and bookkeepers. In this exciting role, you will collaborate across multiple teams to enable awesome experiences and operational efficiencies. As a Staff Program Manager, you will lead the work to ensure our experts are prepared and changes are implemented with excellence so that our teams can delight our customers. Successful candidates will have prior change management experience and are highly passionate about improving processes and collaborating across teams to drive change at scale, with high velocity and adoption.

Responsibilities

• Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our “Definition of Done” standard to create an excellent experience for experts amidst change
• Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no/minimal defects
• Partner with product and communication teams to understand roadmaps and proactively communicate changes
• Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement
• Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable.
• Partner, educate, roadshow and mentor others on change management best practices
• Role model expert advocacy translate expert insights (quantitative and qualitative) into action for support readiness work from inception through post implementation

Qualifications

• Bachelor’s degree or equivalent; MBA a plus or equivalent experience
• 3-5 years of proven performance in change management
• 7+ years of program or project management experience
• Proficient with Google Suite (documents, spreadsheets, presentations)
• Excellent written and verbal and communication skills
• Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes
• Sought after strategic partner, able to build and nurture strong relations and influence broadly
• Experienced in using AI for streamlining business tasks
• Lean, Six Sigma experience a plus

Compensation

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The Expected Base Pay Range For This Position Is

San Diego $150,000 - $203,000
Mountain View, CA $158,000 - $214,000