Staff Program Manager

Intuit; Southfield (MI); Hybrid; USD 150,000 - 203,000; Full time

Job summary

Intuit is seeking a Staff Program Manager to drive readiness for changes impacting our customer success expert ecosystem. You will lead the work to ensure experts are prepared and changes are implemented with excellence to delight customers.

The role requires prior change management experience, collaboration across teams, and a passion for improving processes at scale. You will work across multiple locations and drive readiness with velocity and adoption.

Qualifications

• Bachelor’s degree or equivalent; MBA a plus or equivalent experience.
• 3-5 years of proven performance in change management.
• 7+ years of program or project management experience.
• Proficient with Google Suite (documents, spreadsheets, presentations).
• Excellent written and verbal and communication skills.
• Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes.
• Sought after strategic partner, able to build and nurture strong relations and influence broadly.
• Experienced in using AI for streamlining business tasks.
• Lean, Six Sigma experience a plus.

Responsibilities

• Manage a portfolio of initiatives and ensure readiness workstreams are identified, plans are developed and executed to ensure high adoption.
• Assess risk across workstreams and drive mitigation, prioritization, and tradeoffs for on-time releases with high adoption and minimal defects.
• Partner with product and communication teams to understand roadmaps and proactively communicate changes.
• Validate readiness, oversee release and evaluate change performance for improvement opportunities.
• Seek opportunities to optimize delivery speed and clarity of change practices for scalability.
• Partner, educate, roadshow and mentor others on change management best practices.
• Translate expert insights into actions for support readiness from inception through post implementation.

Skills

Change management

Program management

Project management

Communication

AI in business tasks

Lean Six Sigma

Education

Bachelor’s degree

MBA

Tools

Google Suite

Job description

Overview

Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts includes thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax/accounting experts, and bookkeepers. In this exciting role, you will collaborate across multiple teams to enable awesome experiences and operational efficiencies.

Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts includes thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax/accounting experts, and bookkeepers. In this exciting role, you will collaborate across multiple teams to enable awesome experiences and operational efficiencies. As a Staff Program Manager, you will lead the work to ensure our experts are prepared and changes are implemented with excellence so that our teams can delight our customers. Successful candidates will have prior change management experience and are highly passionate about improving processes and collaborating across teams to drive change at scale, with high velocity and adoption.

Responsibilities

• Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our “Definition of Done” standard to create an excellent experience for experts amidst change
• Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no/minimal defects
• Partner with product and communication teams to understand roadmaps and proactively communicate changes
• Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement
• Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable.
• Partner, educate, roadshow and mentor others on change management best practices
• Role model expert advocacy translate expert insights (quantitative and qualitative) into action for support readiness work from inception through post implementation

Qualifications

• Bachelor’s degree or equivalent; MBA a plus or equivalent experience
• 3-5 years of proven performance in change management
• 7+ years of program or project management experience
• Proficient with Google Suite (documents, spreadsheets, presentations)
• Excellent written and verbal and communication skills
• Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes
• Sought after strategic partner, able to build and nurture strong relations and influence broadly
• Experienced in using AI for streamlining business tasks
• Lean, Six Sigma experience a plus

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

The Expected Base Pay Range For This Position Is

San Diego $150,000 - $203,000

Mountain View, CA $158,000- $214,000