Staff Product Manager, Trust Hub (Onboarding) — Remote

Twilio; San Francisco (CA); On-site; USD 221,000 - 277,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Paid time off

Parental leave

Job summary

Twilio is seeking a Staff Product Manager for the Trust Hub onboarding and compliance platform. You will own end-to-end product areas, shaping the vision and guiding cross-functional teams across engineering, design, and partnerships to deliver registration experiences while upholding high KYC standards.

The role requires 8+ years in product management, strong analytical and UX skills, and the ability to influence at all levels to drive measurable outcomes.

Qualifications

• 8+ years of PM experience in SaaS/IaaS/PaaS.
• Proven track record of successful product launches and strategy.
• Strong analytical skills with data-driven decision making.
• Excellent communication and stakeholder management.
• Strong UX/UI understanding with the ability to dive deep yet see the big picture.
• Ownership mindset with ability to manage ambiguous priorities.
• Bachelor in Computer Science, Engineering, or equivalent.

Responsibilities

• Develop and communicate product vision, strategy, and roadmap.
• Lead cross-functional teams to plan design and launch.
• Translate customer needs into product requirements and user stories.
• Define metrics and analyze data to measure success.
• Manage cross-functional relationships across the org.
• Conduct regular business reviews of product results.

Skills

8+ years PM experience

Product launches

Data-driven decisions

Communication skills

UI/UX understanding

Ownership mindset

APIs dev exp

Telecom domain exp

Education

B.S. CS/Engineering

Job description

Twilio is seeking a Staff Product Manager for the Trust Hub onboarding and compliance platform. You will own end-to-end product areas, shaping the vision and guiding cross-functional teams across engineering, design, and partnerships to deliver registration experiences while upholding high KYC standards.

The role requires 8+ years in product management, strong analytical and UX skills, and the ability to influence at all levels to drive measurable outcomes.