Staff Product Manager, Retail Experiences

penninteractive; United States; À distance; USD 165 000 - 195 000; Plein temps

Avantages offerts par ce poste

Education reimbursement

Career development opportunities

Mentoring programs

Résumé du poste

penninteractive is seeking a senior product manager to lead digital experiences across a multi-location entertainment and hospitality environment. You will connect mobile product decisions with on-site services, guiding discovery, launch and continuous improvement across the guest journey.

The role requires seven+ years of product management for digital/physical experiences, strong stakeholder influence, and experience with iOS/Android release processes, APIs, and platform architecture.

Qualifications

• At least seven years of product management experience leading consumer digital products.

Responsabilités

• Set a multi-year product vision and prioritize guest-journey improvements across arrival, services, rewards and visits.
• Identify friction through journey mapping, user research, data, competitive analysis and experiments.
• Shape features like location-aware experiences, services, personalized offers and loyalty recognition.
• Coordinate with engineering, design, data, marketing, compliance, operations and property teams to deliver new capabilities.
• Plan pilots, launches and on-site activations; measure results and refine experiences while complying with regulations.

Connaissances

Product strategy

Roadmapping

User research

Cross-functional leadership

Analytics & experiments

Stakeholder management

Description du poste

Role overview

Lead the strategy and roadmap for digital experiences that support guests throughout their visit to a multi-location entertainment and hospitality environment. This senior individual-contributor role connects mobile product decisions with on-site services and operations, guiding work from customer discovery through launch and ongoing improvement.

Responsibilities

• Set a multi-year product vision and prioritize improvements across the guest journey, from arrival and orientation to services, rewards, and return visits.
• Identify friction and opportunities through journey mapping, user research, behavioral data, competitive analysis, and experiments.
• Shape features such as location-aware experiences, property services, personalized offers, and timely loyalty recognition.
• Coordinate with engineering, design, data, marketing, compliance, operations, and property teams to deliver and adopt new capabilities.
• Work with engineering on integrations with property systems, hardware, and external services, and coordinate mobile releases.
• Plan pilots, launches, communications, and on-site activation; measure results and refine the experience while meeting regulatory and responsible-use requirements.

Requirements

• At least seven years of product management experience, including ownership of consumer mobile or digital products from strategy through scaled delivery.
• Experience with products that bridge digital and physical experiences, such as hospitality, travel, entertainment, ticketing, retail, or loyalty.
• Ability to turn user research and journey insights into a clear product strategy, roadmap, and prioritized investments.
• Track record of leading cross-functional work through influence, including in agile environments and operations-heavy organizations.
• Familiarity with iOS and Android release processes, content or configuration tools, APIs, integrations, and platform architecture.
• Strong analytical judgment using experimentation, analytics, and measurement, along with clear executive communication and stakeholder management.

Nice to have

• Experience in hospitality technology or a regulated field such as gaming or financial services.

Benefits and work setup

The role is listed as remote. The source describes education and conference reimbursement, career development and mentoring opportunities, and a compensation range of $165,000-$195,000 USD.