Sr. Director, Product Management – Hotel Experience - Hybrid AZ

Best Western; Phoenix (AZ); Hybrid; USD 190,000 - 250,000; Full time

Job summary

WorldHotels, GmbH in Phoenix, AZ seeks a Sr. Director of Product Management – Hotel Experience to own the vision, strategy, and end-to-end delivery of technology products in this domain.

You will partner with the Executive Committee to translate business strategy into a prioritized product portfolio that delivers measurable value. You will lead a team of product owners and project managers, collaborating across technology and business units to ensure initiatives are delivered on scope, on time,

Qualifications

• 10–15 years of product management or technology delivery experience with leadership.
• Experience owning end-to-end delivery of complex, cross-functional initiatives tied to business outcomes.
• Background in hospitality, travel, retail, or enterprise commerce/platforms preferred.

Responsibilities

• Own vision, strategy, and multi-year roadmap for the product portfolio.
• Drive prioritization and trade-offs tied to business value and ROI.
• Lead end-to-end delivery from concept to launch, adoption, and value realization.

Skills

Relationship building

Strategic thinking

Analytical skills

Project management

Agile delivery

Business acumen

Education

Bachelor’s degree in a related field

MBA or advanced degree preferred

Job description

Job Purpose

We are seeking an experienced Sr. Director, Product Management –Hotel Experienceto own the vision, strategy, roadmap, and end-to-end delivery of the technology products in this domain. This role serves as the single accountable technology partner to the Executive Committee (EC) leader for the function, translating business strategy into a prioritized product and delivery portfolio that produces measurable business value.

TheSr. Director,ProductManagement – Hotel Experienceleads a team of product owners and project managers and directs engineering execution against prioritized business outcomes. The role blends product leadership, program and project management, and business-relationship management — setting direction, driving prioritization and value-based trade-off decisions, and ensuring initiatives are delivered on scope, on time, and on budget while advancing the enterprise’s move to a scalable, AI-enabled product operating model.

The role is accountable for the on-property technology portfolio that drives hotel operating efficiency and the guest on-property experience, with a focus on consolidating on-property platforms. The role enables us to maximize net promoter scores, drive loyalty engagement on property, and increase hotelier satisfaction. The enterprise KPIs most closely tied to the role are Overall (Guest) Experience and the Member Satisfaction Score.

Key Responsibilities

Product Strategy & Roadmap

• Own the vision, strategy, and multi-year roadmapfor the product portfolio, aligned to Executive Committee priorities and the enterprise strategy.

• Develop a deep understanding of business goals, guest needs, and market and technology trends to inform priorities and proactively proposenew solutions.

• Establish roadmaps and release plans that satisfy requirements and achieve measurable business outcomes; continuouslymonitorproduct performance and champion improvements.

Prioritization & Value-Based Trade-offs

• Drive prioritization and trade-off decisions tied to business valueand return on investment.

• Align investment and team capacity to the highest-value outcomes; sequence and balance the backlog across competing demands.

• Manage investment decisions and product finances, maximizing value while minimizing cost, and surface trade-offs transparently to stakeholders.

End-to-End Delivery & Engineering Execution

• Own end-to-end delivery of key initiatives— from concept through launch, adoption, and value realization.

• Direct engineering execution against prioritized business outcomes; guide teams to scope, plan, and deliver work using agile methods andestablishedbest practices (e.g., reusability).

• Proactivelyidentifyand remove blockers, dependencies, and risks — including technical and resourcing challenges.

• Ensure alignment and adherence to enterprise architecture, security, compliance, and financial standards.

Project & Program Management

• Establish andmaintainintegrated delivery plans, milestones, and schedules across product owners and project managers.

• Manage scope, timelines, budgets, resources, dependencies, and risks across multiple concurrent initiatives.

• Apply consistent project and program management disciplines — intake, stage-gates, RAID (risks/assumptions/issues/dependencies) tracking, and status reporting — using enterprise roadmap and delivery tools.

• Report delivery status, risks, and outcomes to business stakeholders and technology leadership on a predictable cadence.

Business Partnership & Relationship Management

• Serve as the single accountable technology partner to the Executive Committee (EC) leaderfor the function — the single point of accountability between Technology and the business.

• Build trusted, executive-level relationships; understand the business strategy and translate it into a prioritized, well-shaped technology demand pipeline.

• Manage demand intake, challenge and refine requests, and connect business needs to enterprise capabilities and shared platforms.

• Own value realization — ensure delivered technology produces the intended businessoutcomes, andcommunicatethat value back to the business.

• Manage expectations, resolve conflicts quickly, and act as the connective tissue across product, engineering, architecture, and the business.

Organization & People Leadership

• Lead, coach, and grow a team of product owners and project managers; foster career development and a people-first culture.

• Recruit, develop, andretaintop talent while building leadership depth and succession.

• Set clear goals and standards, create forums for feedback, and resolve conflicts quickly to minimize churn.

• Model enterprise collaboration across Technology, Marketing, and business functions.

Stakeholder Communication & Governance

• Provide executive-level updates on progress, outcomes, risks, and lessons learned.

• Define, track, and communicate relevant KPIs and OKRs that measure the product’s contribution to business goals.

• Represent the function in governance forums and steering committees, ensuring transparent, well-informed decision-making.

• Champion adoption and consumption of delivered product capabilities across the enterprise.

Preferred Experience and Education

• Bachelor’s degree in a related field, or equivalent experience; MBA or advanced degree preferred.

• 10–15 years of product management, digital, or technology delivery experience, including experience leading product and/or delivery teams.

• Demonstrated success owning end-to-end delivery of complex, cross-functional initiatives tied to business outcomes.

• Experience serving as a technology and business partnertosenior executives.

• Strong command of agile delivery, product operating models, and roadmap/delivery tooling.

• Background in hospitality, travel, retail, or enterprise commerce/platforms preferred.

• Function focus:Experience withon-property/hospitality operations systems (e.g., property management systems) or field/operations technology is strongly preferred.

Required Knowledge and Skills

• Relationship building and collaboration across diverse, matrixed stakeholders and executive partners.

• Ability to surface, prioritize, and balance multiple stakeholder priorities.

• Strong project and program management skills across multiple concurrent initiatives and deadlines.

• Experiencedeterminingand overseeing software development initiatives and estimating resource requirements.

• Excellent problem-solving and analytical skills,leveragingdata to inform decision-making.

• Strategic thinking and strong business acumen.

• Demonstrated success defining and buildingproducts, andcommunicating complex technical information clearly to executives verbally and in writing.

Work Location and Schedule

• This is a hybrid position, requiring onsite presence Mondays,Wednesdaysand Fridays at our Global Operations Center, with theoptionto work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 20400 N 29th Avenue, Phoenix, Arizona 85027.