Product Manager

shi; United States; Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan

Flexible spending plans

Flexible hours during launches

Job summary

shi seeks a product manager for a digital experience platform serving organizations and technology buyers. You own discovery through delivery, adoption, measurement, and iteration, aligning customer needs with business priorities and technical realities.

You will conduct frequent customer research, run experiments with AI tools, and make clear product decisions to accelerate learning and impact. Collaborate with engineering and design to define outcomes, measure results, and drive adoption

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 1–3+ years in product management or related field.
• Ability to investigate ambiguous problems and communicate a practical direction.
• Experience in customer research, product strategy, and roadmapping.
• Ability to interpret qualitative and quantitative evidence and define useful success measures.
• Strong collaboration and communication with technical and nontechnical stakeholders.

Responsibilities

• Define customer problems, outcomes, success measures, and an outcome-based roadmap.
• Use AI tools to support research, synthesis, ideation, analysis, prototyping, communication, and workflow improvements.
• Interview and observe customers, test concepts, and translate findings into product decisions.
• Apply discovery methods such as journey mapping, hypothesis testing, and opportunity-solution mapping.
• Create wireframes, mockups, or lightweight prototypes to test assumptions before full development.
• Work with engineering and design on requirements, acceptance criteria, scope, sequencing, and quality.
• Measure customer behavior and business results, then use evidence to improve the product.

Skills

Product management

Customer research

Roadmapping

Communication

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

AI tools

HTML/CSS/JS basics

Job description

Role overview

Own customer and business problems for a digital experience platform serving organizations and technology buyers. The product manager guides work from discovery through delivery, adoption, measurement, and iteration, connecting customer needs with business priorities and technical realities. The role emphasizes frequent customer research, practical experimentation, clear product decisions, and using AI tools throughout product work.

Responsibilities

• Define customer problems, desired outcomes, success measures, and an outcome-based roadmap.
• Use AI tools to support research, synthesis, ideation, analysis, prototyping, communication, and workflow improvements.
• Interview and observe customers, test concepts and prototypes, and translate findings into product decisions.
• Apply discovery methods such as journey mapping, hypothesis testing, and opportunity-solution mapping.
• Create wireframes, mockups, or lightweight prototypes to test assumptions before committing to full development.
• Work with engineering and design on requirements, acceptance criteria, scope, sequencing, and quality.
• Measure customer behavior and business results, then use evidence to improve or adjust the product.

Requirements

• A bachelor’s degree or equivalent practical experience.
• Roughly one to three or more years in product management, product development, digital experience, technology consulting, entrepreneurship, or comparable problem-solving work.
• Ability to investigate ambiguous problems, gather evidence, make tradeoffs, and communicate a practical direction.
• Experience or ability in customer research, product strategy, roadmapping, and writing clear requirements.
• Ability to interpret qualitative and quantitative evidence and define useful success measures.
• Strong collaboration and communication skills with technical and nontechnical stakeholders.

Nice to have

• Experience in digital commerce, customer portals, SaaS, B2B technology, IT services, subscriptions, marketplaces, or enterprise workflows.
• Exposure to analytics, experimentation, generative AI, automation, APIs, or prototyping tools.
• Familiarity with AI-assisted prototyping or basic web technologies such as HTML, CSS, or JavaScript.

Benefits and work setup

Travel to customer, partner, or company events may be required, including internationally, up to 25%; flexible hours may occasionally support launches or distributed teams. The listing gives an estimated annual pay range of $120,000–$200,000, including base salary and bonus. Benefits may include medical, dental, vision, retirement, and flexible spending plans.