Staff Product Manager, AI‑Powered Client Experience

Charlie Health, Inc.; New York (NY); Hybrid; USD 125,000 - 225,000; Full time

Job summary

Charlie Health, Inc. is seeking a Senior/Staff Product Manager to own the non-clinical client experience from first contact through aftercare.

You will lead a pod spanning engineering, design, and AI-vendor partners to deliver scheduling, support, and in-app engagement that improves outcomes and efficiency. The role requires 6+ years in product management, a track record shipping AI products, and the ability to navigate ambiguity into a clear strategy and execution plan.

Qualifications

• 6+ years of product management experience in consumer-facing or digital health products.
• Proven track record shipping AI/LLM-powered products with agent design and vendor trade-offs.
• Experience turning ambiguity into clear 0→1 strategy and execution.

Responsibilities

• Own the product strategy, roadmap, and outcomes for the non-clinical client experience.
• Lead a cross-functional pod (engineering, design, and vendors) with clear priorities.
• Partner with CX, Care Experience, Discharge, Health Information Management to fix friction with measurable impact.
• Define and track success metrics (NPS, cost per session, DAUs, automation rate).
• Evaluate AI and vendor relationships, make build-vs-buy decisions and drive accountability.

Skills

Product management

AI/LLM products

Cross-functional leadership

Analytical skills

Healthcare experience

Tools

SQL

BI tools

CRM

Zendesk

Twilio

Job description

Charlie Health, Inc. is seeking a Senior/Staff Product Manager to own the non-clinical client experience from first contact through aftercare.

You will lead a pod spanning engineering, design, and AI-vendor partners to deliver scheduling, support, and in-app engagement that improves outcomes and efficiency. The role requires 6+ years in product management, a track record shipping AI products, and the ability to navigate ambiguity into a clear strategy and execution plan.