Staff Product Experience Designer - Customer Interfaces

EngineersOfAI; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

EngineersOfAI is seeking a seasoned professional with over 8 years of experience in designing complex systems. You will drive the experience logic connecting product suites, mentor teams, and lead the introduction of innovative PX methods in San Francisco.

Your role involves collaborating closely with product and technical leads to create a compelling vision. You’ll also champion quality standards while architecting knowledge-sharing systems to enhance operational efficiency.

Qualifications

• 8+ years of experience designing complex, large-scale systems or frameworks.
• Proven track record of driving impact across multiple product streams.
• Comfortable translating complex user ecosystems into actionable narratives.

Responsibilities

• Drive accountability for the core experience logic across product suites.
• Partner deeply with Product and Technical Leads to articulate strategic vision.
• Proactively identify and resolve gaps in the organization.
• Act as a visionary multiplier by mentoring Senior PXers.
• Architect forums for knowledge-sharing to prevent bottlenecks.
• Lead industry scanning for new PX methods and tools.

Skills

Systems Thinking

Strategic Partnership

Complex System Design

Mentorship

AI and LLMs Knowledge

Job description

What you’ll do

• Drive Systemic Logic & Strategy: Take accountability for the core experience logic that connects different product suites. You work across solution areas to resolve highly ambiguous experience gaps, influencing Adyen’s strategic direction and ensuring global scalability is built into the foundation of our processes.
• Architectural Triad Partnership: Partner deeply with Product and Technical Leads (GPMs/VP/Solution Lead) at the earliest stages of the lifecycle. You jointly articulate a compelling long‑term strategic vision, ensuring that high‑level solution architecture is balanced across user needs, technical feasibility, and business viability.
• Eliminate Systemic Experience Debt: Proactively identify and resolve deep‑seated gaps across the organization. You co‑define and maintain the global PX Quality Bar, building the reusable infrastructure and foundational patterns (e.g., adaptive interfaces) that prevent fragmentation and accelerate delivery across the entire company.
• Strategic Mentorship & Craft Leadership: Act as a visionary multiplier by upleveling the craft and decision‑making of Senior PXers. You set the standard for professional discourse, involving peers early in strategic architecture to foster the next generation of talent without the need for traditional management overhead.
• Design Knowledge‑Sharing Ecosystems: Architect the forums and systems that allow the PX org to scale independently. You ensure critical context is documented and shared strategically, preventing organizational bottlenecks and ensuring clarity for geographically dispersed teams.
• Champion Alignment & Complexity Reduction: Act as the connective tissue across solutions, advocating for high‑quality standards and embodying PX principles to reduce complexity and dependencies across disparate teams.
• Industry Innovation: Lead industry scanning to bring new PX methods, tools, and emergent technologies (specifically AI and LLMs) into Adyen, advancing our design framework and operational efficiency.

This is you

• Advanced Experience: 8+ years of experience designing complex, large‑scale systems or frameworks, with a proven track record of driving impact across multiple product streams or solution areas.
• Strategic Partner: You are comfortable sitting at the table with senior business and technical stakeholders, translating complex user ecosystems and technical trade‑offs into compelling, actionable narratives.
• Systems Thinker at Scale: You don't just design journeys; you design the systems that govern those journeys. You excel at ide