Manager, Product Experience Design

Adyen; Chicago (IL); Sur place; USD 180 000 - 250 000; Plein temps

Avantages offerts par ce poste

Equity (RSUs)

401(k)

Health insurance

Dental

Vision

Résumé du poste

Adyen is seeking a seasoned Product Experience leader to define and execute the PX strategy for Unified Platform, partnering with Product and Engineering and leading a 4-person full-stack PX team. You will shape experiences across reporting, pricing, invoicing, and risk workflows, balancing user needs with business goals in a fast-moving payments environment.

You will mentor and coach engineers and designers, drive a culture of urgency, and ensure high-quality PX work that raises the bar for our

Qualifications

• 5+ years of people leadership experience in a product design or UX field.
• Strong UX craft and business acumen to create a clear vision and empower your team.
• Ability to balance user needs with company goals across multiple levels and functions.
• Proven track record coaching and growing high-performing design/UX teams.

Responsabilités

• Partner with Product, Engineering, and senior leadership to define and drive PX strategy.
• Build and lead a team of 4 full-stack PX professionals as a hands-on coach.
• Shape how AI and traditional interfaces combine to enhance customer experiences.
• Drive rapid experimentation, learning, and delivery to elevate PX across products.

Connaissances

People leadership

Product design

UX strategy

Cross-functional collaboration

Description du poste

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The PX Team

Adyen PX (Product Experience) organization consists of a group of Full-Stack builders who own the end-to-end product discovery and execution from Research, Design, to Content perspective. We are at the forefront of building the future of payments, a rapidly changing industry. We approach projects as an opportunity to exceed our customers’ expectations - designing the right experiences, at the right time, the right way. We ensure that Adyen stays a leader and disruptor in the global payments industry by bringing the customers (whether shopper or business) into the center of our product and business decision making.

The Products You'll Shape

The Unified Platform is at the heart of Adyen's infrastructure, bringing together accounting, reporting, billing, pricing, reconciliation, configuration, and identity & risk into one streamlined platform that enables us to stay agile and innovative while running a scalable, efficient business.

Every product we ship, from in-store payments to issuing and banking, flows through this backbone: each transaction is recorded, priced, billed, and reported on by systems this solution builds and operates, while every merchant and user on the platform is verified, screened, and continuously risk-assessed by its identity and risk intelligence capabilities.

The work spans creating a unified, intuitive backend experience across Adyen products, defining a cohesive and high-performing financial architecture, and making financial data accurate and accessible, trusted, and self-serve for customers and regulators. It also means simplifying pricing and automating invoicing at scale, strengthening visibility and control over money movement through advanced observability and tooling, and building the identity and risk intelligence, from KYC and AML screening to ongoing risk monitoring, that keeps the platform trusted, compliant, and safe.

Your Impact

Act as a strategic partner to Product, Engineering, and senior leadership, defining and driving product experience strategy that directly advances business goals and success metrics. Build and grow a high-performing team of 4 full-stack PX professionals as a hands‑on player‑coach, actively contributing to solution discovery and design while coaching your team and ensuring the quality of PX work consistently raises the bar for our customers.

AI reshapes what customers expect from financial data, you’ll shape how traditional interfaces, AI-assisted experiences, and agentic workflows work together.

Here’s a taste of the exciting challenges you’ll take on:

• Reporting & Reconciliation: Self-serve dashboards and data interfaces that streamline how merchants track, report, and balance their financial data.
• Revenue Platform Group: End-to-end pricing, billing engines, and invoicing tools that manage how Adyen charges and collects revenue globally.
• Core Accounting & Configuration (CAC): Adyen’s central ledger and entity structure, ensuring every dollar is tracked in real time for audit and regulatory compliance.
• Identity & Risk Intelligence: Verification, KYC/AML, and fraud prevention capabilities that protect the platform while keeping merchant onboarding smooth.

What You'll Bring

• A seasoned manager. You have 5+ years of prior people leadership experience in a Product design or UX field.
• A strategic leader with a builder's mindset. You use your deep UX craft and business acumen to create a clear vision, empower your team to experiment, and turn that vision into lasting impact. You're comfortable working across all levels and functions, from engineers to executives.
• A champion for the customer. You drive product experience strategy by balancing user needs with company goals, ensuring our solutions have a tangible, positive impact for both.
• An adaptive and growth-minded individual. You approach your work with an open mind, curiosity, and optimism, embracing change and adapting quickly.
• Drives a culture of urgency and action, ensuring the team moves fast to test, learn, and improve.
• Comfortable working across functions and levels, from engineers to executives
• A natural coach and mentor. People trust your expertise and enjoy working with you. You build and manage a team of full-stack PX professionals, providing clear, constructive feedback that fosters professional growth and elevates their work.

The annual base salary range for this role is $180,000 - $250,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

This role is based in our Chicago office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

Our engineers are building the first financial technology platform that combines payments, data, and financial services. We’re looking for more talented problem solvers to help us address a unique set of challenges.