Senior Content Portfolio Lead — AI-Driven Enterprise Insights

Servicenow; San Diego (CA); Hybrid; USD 134,000 - 234,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Flexible time away

Family leave programs

Job summary

ServiceNow in San Diego is seeking a Senior Staff Content Portfolio Manager to own the collection, analysis, publication, and maintenance of product insights. You will collaborate with product management, engineering, and design to publish high‑quality implementation guidance.

You will lead a portfolio of assets, mentor writers, and work with external contractors to ensure accurate, up‑to‑date content. The role requires deep ServiceNow knowledge, strong communication, and a proven record in

Qualifications

• Proven expertise in enterprise software or process implementation.
• Strong writing and verbal communication tailored to audiences.
• Ability to collaborate cross-functionally with engineering, product, and success teams.
• Willingness to learn technology quickly through instruction and self-training.
• Experience in technical documentation and content development is preferred.

Responsibilities

• Publish and maintain a portfolio of high-quality assets (guides, blogs, videos).
• Drive growth and adoption of a fast-growing product through insights.
• Collaborate with Product Management, Engineering, and Design to improve content.
• Oversee writing by internal staff and external contractors.
• Develop a network of implementers and gather feedback on implementation challenges.
• Lead go-to-market content and ensure content stays accurate and up-to-date.

Skills

Enterprise software

Office suite

Communication skills

Cross-functional collab

Self-learning

Education

10+ years technical documentation

ServiceNow Certification or equivalent

Experience implementing ServiceNow workflows

Tools

Markdown

DITA

SharePoint

Teams

Job description

ServiceNow in San Diego is seeking a Senior Staff Content Portfolio Manager to own the collection, analysis, publication, and maintenance of product insights. You will collaborate with product management, engineering, and design to publish high‑quality implementation guidance.

You will lead a portfolio of assets, mentor writers, and work with external contractors to ensure accurate, up‑to‑date content. The role requires deep ServiceNow knowledge, strong communication, and a proven record in