Staff Performance Manager

EmployBridge; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

EmployBridge is seeking a Staff Performance Manager to supervise personnel, drive timely delivery of customer goods and service, and coach in-plant teams. The role emphasizes client satisfaction, onboarding, attendance, payroll, and safety, with reporting and HR-data responsibilities across multiple departments.

The ideal candidate will have strong process orientation, leadership skills, and the ability to partner with clients to map staffing needs and deliver value-added services.

Qualifications

• High school diploma or 6 months related experience.
• Experience in a customer service role with multi-level client communication.
• HR and data management experience.
• Ability to lead teams and manage processes effectively.

Responsibilities

• Recruit, screen, and interview candidates daily.
• Conduct new hire orientations and onboarding.
• Audit onboarding requirements and confirm start readiness.
• Communicate workforce needs to clients and present labor market data.
• Participate in client forecasting and stay informed on business needs.
• Manage attendance and headcount reports.
• May process weekly payroll and timeclock data.
• Document safety incidents and support safety meetings.
• Handle workers' comp claims and unemployment documentation.
• Build rapport with management and supervisors for consistency.
• Run reports to identify workforce challenges and collaborate on solutions.
• Coach associates on policies with potential legal implications.
• Conduct performance reviews and manage assignments.

Skills

Customer service

HR data management

Team leadership

Process orientation

Cross-functional collaboration

Professional communication

Critical thinking

Influencing decisions

Resource planning

Tech platforms

HRIS experience

Education

High school diploma or 6 months related experience

Tools

Power BI

CRM

Time/Attendance software

Job description

Job Summary

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.
• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles worker's comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their leader.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

High school diploma or 6 months related experience

Competencies (Skills & Knowledge You'll Bring)

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands)

Client Site: Typically work is performed is generally offsite at a client's location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations. Below are a few standards specific for this position:

• Sit or stand for long periods of time and walk short distances
• Regularly required to talk, hear, and communicate in writing
• Adjust to vision for both close and distance views
• Stoop, kneel, bend, crouch and lift up to 50 pounds

The physical environment may require the colleague to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.