Bilingual Onsite Manager - Contract

EmployBridge, LLC; Stafford (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

EmployBridge is seeking a Staff Performance Manager (Onsite) to supervise daily operations, coach staff, and ensure timely, quality delivery for client orders. The role builds relationships with client supervisors and associates, manages staffing forecasts, and drives HR activities onsite to meet evolving client needs.

The position emphasizes on-site leadership, performance reviews, payroll support, safety reporting, and collaboration with the client to optimize workforce effectiveness.

Qualifications

• High school diploma or 6 months related experience.
• Experience in a customer service role with multi-level client communication.
• HR and data management experience.
• Demonstrated success leading a team or process.
• Familiarity with a process-oriented environment.

Responsibilities

• Recruit, screen, and interview daily to manage candidate inventory.
• Conduct new hire orientations and onboarding.
• Audit onboarding requirements and confirm start requirements.
• Communicate workforce needs to client and provide labor market data.
• Participate in client forecasting and stay informed on business needs.
• Manage attendance and headcount reports.
• Process weekly payroll and timeclock data.
• Document safety incidents and participate in safety meetings.
• Handle workers' comp claims and unemployment documentation.
• Develop relationships with management and supervisors.
• Run reports to identify workforce challenges and collaborate on solutions.
• Coach associates on policies and lead investigations.
• Conduct employee performance reviews and assign/end assignments.

Skills

Customer service

HR data management

Team leadership

Critical thinking

Communication skills

Education

High school diploma

Tools

CRM

Power BI

Time/Attendance software

Job description

Job Summary

The Staff Performance Manager (Onsite Manager) is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

• Manages candidate inventory by recruiting, screening, interviewing daily.
• Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
• Audits onboarding requirements and confirms new hire start requirements are met.
• Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.
• Manages daily attendance reports, headcount reports.
• May process weekly payroll and maintain timeclock database.
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
• Handles worker's comp claims and documents unemployment.
• Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
• Initiates and completes client relationship mapping as needed.
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

• High school diploma or 6 months related experience

Competencies (Skills & Knowledge You’ll Bring)

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize, and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.