Staff Performance Manager

EmployBridge; Lake Forest (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off

Holidays

Wellness program

Incentive programs

Job summary

Employbridge is seeking a Staff Performance Manager to lead onsite staffing operations at our Lake Forest location, coaching teams and ensuring the timely, accurate delivery of client services. This role emphasizes strong customer service, employee relations, and data-driven HR practices.

You will coordinate recruitment, manage timekeeping and payroll accuracy, deliver productivity and attendance reports, conduct performance reviews, and build long-lasting relationships with client supervisors

Qualifications

• Experience in a customer service role with multi-level client communication.
• HR and data management experience.
• Proven ability to lead a team or process.
• Familiarity with a heavy process-oriented environment.
• Ability to lead, organize and build diverse teams.
• Strong critical thinking and problem-solving skills.
• Proficient with operational software and MS Office.
• Effective cross-platform communication.
• Able to listen and influence decision makers.

Responsibilities

• Coordinate recruitment, screening, interviewing, and hiring for assignments.
• Maintain timekeeping system and ensure payroll/invoicing accuracy.
• Provide productivity, headcount, attendance, and other reports for the client.
• Manage employee relations at the site including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
• Deliver superior customer service and develop relationships with supervisors and associates.

Skills

Customer service

HR data management

Team leadership

Process oriented

Critical thinking

Communication

Problem solving

Stakeholder management

Tools

Microsoft Office

Payroll systems

Data analysis tools

Job description

Employbridge is a place where your career and passion come together!

Staff Performance Manager

If you are a dynamic individual who loves working in a fast-paced environment and helping to change people's lives, then we are the company you have been searching for! We are seeking a motivation-driven Staff Performance Manager to join our Employbridge team for an immediate opening!

Role Summary of an Onsite Staffing Manager (Staff Performance Manager):

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee relations at the client site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Opportunity as an Onsite Staffing Manager (Staff Performance Manager):

• Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
• Maintain timekeeping system and ensure payroll/invoicing is accurate
• Provide productivity, headcount, attendance, and other reports at the client's request
• Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
• Conduct onsite orientation, safety training
• Facilitate the initial treatment and reporting of workers' compensation incidents
• Participate in scheduled service reviews at the client site
• Act as the liaison between the branch office and the client
• Deliver superior customer service and develop relationships with supervisors and associates
• Other duties as assigned

Your attributes

• Experience in a customer service role responsible for multi-level client communication
• HR and data management experience
• Demonstrable success managing a team or process
• Familiarity with a heavy process-oriented environment
• Able to lead, organize and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis
• Ability to communicate professionally and effectively across all platforms
• Able to listen and respond to information effectively and influence decision makers

Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.

The Employbridge Story

Employbridge is on of the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 225+ branches. At Employbridge, we operate an entire family of specialty staffing companies that include: Employbridge, Select Staffing, Employbridge, Employbridge, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.