Staff Performance Manager

EmployBridge; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off and holidays

Wellness program

Incentive programs

Job summary

Employbridge seeks an Onsite Staffing Manager (Staff Performance Manager) in Jacksonville, FL. This role oversees day-to-day supervision of personnel at the client site to ensure timely, accurate delivery of goods and services and manages employee relations, coaching, and performance reviews.

The position emphasizes staffing forecasting, recruitment coordination, attendance reporting, and maintaining strong client relationships while ensuring safety and compliance.

Qualifications

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize and build effective and diverse teams.
• Must have seasoned critical thinking and problem-solving skills.
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis.
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.

Responsibilities

• Anticipate staffing requirements and expectations; develops value-added services to support changing client needs.
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment.
• Maintain timekeeping system and ensure payroll/invoicing is accurate.
• Provide productivity, headcount, attendance, and other reports at the client's request.
• Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
• Conduct onsite orientation, safety training.
• Facilitate the initial treatment and reporting of workers' compensation incidents.
• Participate in scheduled service reviews at the client site.
• Act as the liaison between the branch office and the client.
• Deliver superior customer service and develop relationships with supervisors and associates.
• Other duties as assigned

Skills

Leadership

Customer service

HR experience

Data management

Team building

Problem solving

Communication

Multilevel client communication

Tools

Microsoft Office

Data analytics tools

Job description

Employbridge is a place where your career and passion come together!

Onsite Staffing Manager

Role Summary of an Onsite Staffing Manager (Staff Performance Manager):

The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee relations at the client site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Opportunity as an Onsite Staffing Manager (Staff Performance Manager):

• Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
• Maintain timekeeping system and ensure payroll/invoicing is accurate
• Provide productivity, headcount, attendance, and other reports at the client's request
• Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
• Conduct onsite orientation, safety training
• Facilitate the initial treatment and reporting of workers' compensation incidents
• Participate in scheduled service reviews at the client site
• Act as the liaison between the branch office and the client
• Deliver superior customer service and develop relationships with supervisors and associates
• Other duties as assigned

Your attributes

• Experience in a customer service role responsible for multi-level client communication
• HR and data management experience
• Demonstrable success managing a team or process
• Familiarity with a heavy process-oriented environment
• Able to lead, organize and build effective and diverse teams
• Must have seasoned critical thinking and problem-solving skills
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis
• Ability to communicate professionally and effectively across all platforms
• Able to listen and respond to information effectively and influence decision makers

Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and incentive programs. We also offer a variety of career paths and encourage promotion from within.

The Employbridge Story

Employbridge is one of the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 200+ branches. At Employbridge, we operate an entire family of specialty staffing companies that include: Employbridge, Select Staffing, Employbridge, Employbridge, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.