Staff GenAI Engineer: LLM Production & Platform Lead

Teladoc Health; New York (NY); On-site; USD 200,000 - 230,000; Full time

Benefits offered by this job

Benefits package

Flexible vacation policy

Paid sick leave

Job summary

Teladoc Health seeks a senior AI Engineer - Data & AI Platform to architect, build, and operationalize scalable generative AI and ML solutions across Snowflake, Databricks, and modern MLOps ecosystems. You will collaborate with data scientists and platform teams to deploy end-to-end AI/ML pipelines for production-grade AI products.

The ideal candidate has 8+ years in AI/ML engineering, with deep expertise in GenAI deployment, API-based AI services, and lifecycle management.

Qualifications

• 8+ years of experience in AI/ML engineering roles, with proven success in architecting and scaling production LLM/GenAI and ML systems.
• Experience deploying LLM and GenAI solutions including RAG, vector database integration, and agentic/tool‑augmented LLM systems (LangChain, MCP, or similar frameworks)
• Experience with Snowflake or Databricks, using one or both as core platforms for data processing or AI/ML workloads.
• Proven track record in MLOps/LLMOps, including CI/CD pipeline automation, model serving, monitoring, and governance, using modern AI infrastructure tools such as Docker, Kubernetes, Azure ML, MLflow, and Terraform.
• Proficiency in Python and SQL, with experience processing high-volume datasets using big-data tools such as Spark or equivalent distributed systems.
• Ability to collaborate in cross-disciplinary teams (engineering, product, compliance, security) and deliver impact in regulated industries.

Responsibilities

• Operationalize GenAI and LLM applications, leveraging RAG (retrieval-augmented generation), vector search, prompt engineering, agentic AI, and MCP (Model Context Protocol).
• Lead the design, development, and deployment of production-grade LLM and ML pipelines, including data transformation, feature engineering, training, tuning, and serving.
• Architect scalable data and AI workflows on Snowflake, Databricks, and Azure ML, integrating AI models with modern data lakehouse platforms.
• Build and maintain API-based AI services (FastAPI, Flask), enabling secure, performant, and reliable model access at scale.
• Define and implement CI/CD pipelines for GenAI and ML services, using GitHub Actions/Azure DevOps, MLFlow, and container orchestration (Kubernetes, Docker).
• Develop and enforce MLOps/LLMOps best practices, including experiment tracking, model versioning, observability, and governance.
• Mentor ML engineers and data scientists on engineering rigor, scalable design, and production-readiness.
• Partner with cross-functional teams to integrate AI services into products, ensuring security, compliance, and resilience in regulated healthcare environments.
• Troubleshoot production AI systems, analyzing inference latency, drift, and performance issues, and implementing preventive solutions.
• Document and communicate architecture patterns, operational standards, and AI development frameworks across the organization.

Skills

GenAI deployment

RAG

Vector search

Prompt engineering

Agentic AI

MCP

CI/CD pipelines

Python

SQL

Docker

Kubernetes

Azure ML

MLflow

Education

Bachelor's degree in Computer Science or related

Tools

Snowflake

Databricks

Azure ML

Docker

Kubernetes

MLflow

Terraform

FastAPI/Flask

Job description

Teladoc Health seeks a senior AI Engineer - Data & AI Platform to architect, build, and operationalize scalable generative AI and ML solutions across Snowflake, Databricks, and modern MLOps ecosystems. You will collaborate with data scientists and platform teams to deploy end-to-end AI/ML pipelines for production-grade AI products.

The ideal candidate has 8+ years in AI/ML engineering, with deep expertise in GenAI deployment, API-based AI services, and lifecycle management.