Staff Engineer, ServiceNow ATF

SmartRecruiters, Inc.; United States; Remote; USD 130,000 - 155,000; Full time

Job summary

Nagarro in the United States is seeking an experienced Senior Test Manager to lead ServiceNow testing across three suppliers. You will govern SIT and UAT activities, ensure quality gates, and drive go‑live readiness.

The ideal candidate has 5.5+ years in test management, CSA certification, hands-on ServiceNow testing, and strong stakeholder coordination across distributed Agile teams. This role demands excellent reporting and risk mitigation.

Qualifications

• Bachelor’s or master’s degree in computer science, information technology, or a related field.
• 5.5+ years of total experience in test management for large-scale implementations.
• Hands-on ServiceNow testing across modules and integrations.
• Strong knowledge of ServiceNow ITSM, Vulnerability Management, CMDB and security scanner integrations.
• Experience in SIT and UAT planning, coordination, and execution.
• Proven multi-vendor testing leadership and defect management experience.
• Go-live readiness, quality gates, and release governance exposure.
• Experience with ServiceNow ATF or similar test automation is a plus.
• Excellent stakeholder management and communication skills.
• Ability to work independently in distributed Agile teams.
• CSA certification is mandatory; ATF Micro-Certification is mandatory.

Responsibilities

• Coordinate and govern testing activities across three suppliers, ensuring requirements and gates are met before go-live.
• Review SIT activities and coordinate across all suppliers.
• Define and execute cross-supplier SIT scenarios and tests.
• Coordinate and execute UAT with business SMEs and stakeholders.
• Track and report defects; lead triage discussions.
• Monitor defect resolution progress and drive timely closures.
• Prepare sprint test reports, dashboards, and quality metrics for stakeholders.
• Conduct go-live readiness assessments and coordinate sign-offs.
• Collaborate with development, business, and vendor teams to ensure end-to-end quality.
• Ensure adherence to testing standards and governance throughout the project lifecycle.
• Identify testing risks and drive mitigation activities.
• Act as primary testing contact across multiple stakeholders and suppliers.

Skills

Test management

SIT

UAT

ServiceNow testing

Multi‑vendor coordination

Defect management

Stakeholder management

Agile teams

Data analysis

Communication

Education

Bachelor’s or Master in CS/IT

Tools

ServiceNow

ITSM

CMDB

Qualys

Wiz

ServiceNow ATF

Job description

We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That’s where you come in!

Job Description

REQUIREMENT:

• Total experience: 5.5+ years.
• Strong experience in test management and coordination for large-scale implementation programs.
• Hands‑on experience in ServiceNow testing across multiple modules and integrations.
• Strong knowledge of ServiceNow ITSM, Vulnerability Management, CMDB, and integrations with security scanners such as Qualys and Wiz.
• Experience in planning, coordinating, and executing System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Proven experience managing testing activities in multi‑vendor or multi‑supplier environments.
• Strong defect management experience, including defect logging, tracking, reporting, and triage coordination.
• Experience with go‑live readiness assessments, quality gates, and release governance processes.
• Hands‑on experience with ServiceNow Automated Test Framework (ATF) or other test automation solutions for ServiceNow is desirable.
• Excellent stakeholder management, communication, and coordination skills.
• Experience working independently in geographically distributed Agile teams.
• Strong analytical, problem‑solving, and reporting skills.
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• ServiceNow Automated Test Framework (ATF) Micro‑Certification is mandatory.

RESPONSIBILITIES:

• Coordinate and govern all testing activities across three suppliers, ensuring requirements and quality gates are met before go-live.
• Review, provide feedback on, and coordinate System Integration Testing (SIT) activities across all suppliers.
• Define, plan, and execute cross‑supplier SIT scenarios and test cases.
• Coordinate, support, and execute User Acceptance Testing (UAT) with business SMEs and stakeholders.
• Track, manage, and report defects across all testing phases and lead defect triage discussions.
• Monitor defect resolution progress and ensure timely closure of critical issues.
• Prepare sprint test reports, testing dashboards, and quality metrics for project stakeholders.
• Conduct go‑live readiness assessments and coordinate formal test sign-offs.
• Collaborate with development, business, and vendor teams to ensure end‑to‑end solution quality.
• Ensure adherence to testing standards, processes, and governance requirements throughout the project lifecycle.
• Identify testing risks and proactively drive mitigation and resolution activities.
• Act as the primary point of contact for testing‑related activities across multiple stakeholders and suppliers.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.