Staff Development Specialist I

Health & Human Services; North Carolina; Hybrid; USD 48,000 - 83,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking a Staff Development Specialist I (S) to design, deliver, and evaluate learning programs that strengthen workforce capabilities. This role collaborates with the Performance Management Administrator to align staff development with performance strategies.

Responsibilities include leading classroom and virtual training on leadership, change management, HR policy, and other competencies, while providing LMS support and

Qualifications

• Bachelor's degree and one year of experience in a progressive training or teaching role or in human services training.
• Experience designing, delivering, and evaluating training programs to support workforce development.

Responsibilities

• Design, deliver, and evaluate HR training programs aligned with organizational goals.
• Coordinate training logistics, organize events, prepare materials, and assess training effectiveness.
• Administer LMS and Performance Management platforms; manage enrollments, permissions, and reporting.
• Troubleshoot LMS issues and collaborate with IT to improve system functionality.
• Support daily training, development, and performance management operations.

Skills

Clear communication

Project management

Cross-team collaboration

LMS troubleshooting

Microsoft Word

PowerPoint

Excel

LMS platforms

Education

Bachelor's degree + 1 year training/teaching or related experience

Tools

Cornerstone LMS

SharePoint

Microsoft Teams

Job description

Staff Development Specialist I (S)

Agency Dept of Health and Human Services Division SEC OFFICE - HUMAN RESOURCES Job Classification Title Staff Development Specialist I (S) Position Number 65034725 Grade NC12

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Staff Development Specialist serves as a key member of the Division of Human Resources, responsible for providing support in designing, delivering learning and development programs that strengthen workforce capabilities and support organizational goals. Working collaboratively with the Performance Management Administrator, this role shares responsibility for initiatives that integrate staff development with performance management strategies.

The Specialist develops and facilitates training in classroom and virtual environments, focusing on leadership, communication, change management, HR policy, and other essential competencies. Additionally, the position contributes to performance management processes by aligning training programs with system requirements, supporting policy interpretation, and ensuring consistency in leadership development across DHHS.

Additionally, this role also provides technical support for e-learning platforms, overseas LMS functionality, and partners on statewide projects to advance organizational effectiveness. Occasional in‑state travel to deliver training and provide support at DHHS locations.

Key Responsibilities

• Support the research, design, delivery, and evaluation of HR training programs, ensuring alignment with organizational goals and employee development needs.
• Coordinate and deliver training logistics, including organizing events, preparing materials, and supporting assessments of training effectiveness.
• Provide customer‑focused guidance to employees seeking assistance with performance management and training resources.
• Administer and maintain the Learning Management System (LMS) and Performance Management/NCVIP platforms by creating and organizing learning content, managing enrollments, maintaining user accounts and permissions, updating goals and tasks, and generating reports.
• Troubleshoot LMS and performance management system issues, resolve user questions, and collaborate with IT and internal teams to improve system functionality.
• Support staff in daily training, development, and performance management operations to ensure systems function smoothly for all users.
• Manage and update digital communication platforms, including SharePoint sites, Microsoft Teams channels, and other internal tools used for training and performance management.
• Use ServiceNow as the primary ticketing system to respond to training and performance‑related inquiries, troubleshoot issues, and ensure timely resolution.
• Gather user feedback and participate in continuous improvement efforts to refine LMS and performance management processes and enhance overall user experience.
• Collaborate with teammates to improve workflows, strengthen customer service, and support evolving Training & Development and Performance Management initiatives, along with performing other duties as assigned.

Knowledge, Skills, and Abilities (KSAs)/ Management Preferences

Salary Grade Range: $47,703.00 - $83,479.00

Applicants now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Skilled in communicating complex information clearly and effectively to diverse audiences across training and development settings.
• Strong track record managing multiple projects simultaneously, including organizing and overseeing work from initial planning through full implementation.
• Demonstrated skill building trust, maintaining positive working relationships, and collaborating across teams and departments to accomplish shared goals.
• Demonstrated technical proficiency providing troubleshooting and general support for training platforms and digital tools, including e‑learning technologies used for virtual training delivery.
• Intermediate‑to‑advanced proficiency using Microsoft Word, PowerPoint, Excel, Cornerstone LMS, Adobe Connect, Adobe Presenter, Articulate 360, SharePoint, Smartsheet, and Microsoft Teams to support training, development, and performance operations.

Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is 100% Federally Funded. This Position Is A Hybrid Work Option; Requiring 2 Days Onsite In Raleigh. The Position Is Time‑Limited.

Physical Requirements

• Extended periods of sitting and computer use.
• Occasional lifting of materials or equipment up to 20 pounds.
• Frequent use of computers, performance management systems, and other HR‑related platforms.
• Regular interaction with employees, managers, internal and external stakeholders via email, phone, and virtual meetings.
• Ability to concentrate on detailed tasks, analyze data, and communicate effectively in both written and verbal formats.

About the DHHS Division of Human Resources (DHR)

The DHHS Division of Human Resources is responsible for strategic and tactical human capital management within DHHS including compliance with all federal and state rules and regulations affecting employee relations, recruitment/selection, job evaluation, salary administration, benefits, workers compensation, safety, and core staff development.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

Equal Employment Opportunity Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The State of North Carolina provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Minimum Education and Experience

Bachelor's degree from an appropriately accredited institution and one year of experience in a progressive training or teaching role or one year of experience in a human service, counseling, or training program in the subject matter specified OR An equivalent combination of education and experience.

Veterans’ and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Contact Information

If there are any questions about this posting, please contact Talent Acquisition at [e-mail]. Resumes will not be accepted in lieu of completing this application.