Learning Management System (LMS) Administrator / Training Developer

Health & Human Services; North Carolina; Hybrid; USD 55,000 - 97,000; Full time

Benefits offered by this job

Health insurance options

Retirement plans

NCFlex program

Paid vacation

Paid sick leave

Paid parental leave

Job summary

North Carolina Department of Health and Human Services seeks a Staff Development Specialist II to lead LMS administration, design and deliver training, and support organizational development across programs. You will collaborate with internal partners, build high-quality training solutions, and drive continuous improvement in learning initiatives.

The role involves cross-system support, troubleshooting, and facilitating learning programs, with emphasis on efficiency and learner engagement in a

Qualifications

• Bachelor's degree and three years of training development experience.
• Experience designing and delivering formal and informal training.
• Ability to translate federal/state guidelines into training materials.

Responsibilities

• Design and develop training programs, plans, and materials aligned with needs.
• Deliver classroom and/ or clinical instruction and adapt methods by audience.
• Evaluate training effectiveness and revise programs to improve outcomes.
• Identify training objectives with program leadership to support goals.
• Provide consultative guidance and organizational development support.
• Administer and support statewide learning management systems.

Skills

Training design & delivery

Instructional methodology

Communication skills

Interpret federal/state guidelines

Needs assessment & evaluation

Education

Bachelor's degree in training development

Tools

ServiceNow

Smartsheet

SharePoint

Job description

Agency Division Job Classification Title Staff Development Specialist II (S) Position Number Grade NC15

About Us

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time‑limited state government jobs can be found from the mountains to the coast.

Description of Work

The Learning Management System (LMS) Administrator / Training Developer serves as the primary administrator for Learning Management System (LMS) operations within the organization. This position oversees daily LMS Administration, assists employees with training access and technical issues, and supports the research, design, development, and facilitation of learning programs across multiple formats. This role also provides cross‑system support for performance management processes and assists with technical platforms such as ServiceNow, Smartsheet, and SharePoint. In addition, the position collaborates with internal partners, contributes to system enhancements, and supports organizational development initiatives through high‑quality training solutions and continuous improvement efforts.

Key Responsibilities

• Design and develop training programs, plans, and materials that align with organizational and program needs.
• Deliver classroom and/or clinical instruction for assigned programs and adapt instructional methods based on audience and learning objectives.
• Evaluate training effectiveness and revise programs, materials, or approaches to improve outcomes and maintain relevance.
• Identify training and development objectives in collaboration with program leadership to support organizational goals.
• Provide consultative guidance and organizational development support within division, department, hospital, facility, or system‑wide training structures.
• Implement and maintain external training programs for users of statewide systems and support training delivery across multiple organizational settings.
• Administer, support, or oversee statewide learning management systems to ensure accessibility, functionality, and user compliance.
• Lead committees, participate in executive leadership activities, or contribute to strategic planning processes within smaller agencies or facilities.
• Supervise or provide direction to Staff Development Specialist I positions and administrative staff involved in training operations.

Knowledge, Skills and Abilities / Management Preferences

Salary Grade Range: $55,221 - $96,639

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Expert proficiency conducting formal and informal training programs using structured techniques and instructional methods.
• Demonstrated experience applying human behavior theories and principles to training design, delivery, and learner engagement.
• Strong track record formulating ideas and communicating complex information clearly and effectively to diverse audiences across varied settings.
• Proven success interpreting federal and state guidelines and administering them accurately within program operations.
• Demonstrated skill planning, organizing, and evaluating training events, including assessing needs, executing sessions, and adapting instructional strategies to meet organizational goals.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.
• Visit the website for State Benefits.

Eligibility and Requirements

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
• Bachelor's degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role OR an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Other Information

• Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
• In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.
• This Position Is Funded In Part Through Federal Funds.
• This Position Is Eligible For A Hybrid Work Option.
• The DHHS Division of Human Resources is responsible for strategic and tactical human capital management within DHHS including compliance with all federal and state rules and regulations affecting employee relations, recruitment/selection, job evaluation, salary administration, benefits, workers compensation, safety, and core staff development.
• https://www.ncdhhs.gov/