Staff Development Specialist I

nc; North Carolina; Hybrid; USD 48,000 - 83,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking a Staff Development Specialist I to design, deliver, and evaluate HR training programs that strengthen workforce capabilities. You will partner with the Performance Management Administrator to align staff development with performance strategies.

The role focuses on classroom and virtual delivery, supports LMS and NCVIP platforms, and requires coordinating training logistics across DHHS locations.

Qualifications

• Skills in communicating complex information clearly and effectively to diverse audiences in training settings.
• Multi-project management across training initiatives.
• Collaborating across teams to achieve goals.
• Technical proficiency with e-learning tools and platforms.

Responsibilities

• Support the design, delivery, and evaluation of HR training programs aligned with organizational goals.
• Coordinate and deliver training logistics, events, and assessments of effectiveness.
• Provide guidance to employees on performance management and training resources.
• Administer and maintain LMS and Performance Management systems with enrollments and reports.
• Troubleshoot LMS and PM system issues and collaborate with IT to improve functionality.
• Assist daily training operations and support on-site and virtual delivery.
• Manage digital communication platforms (SharePoint, Teams) for training.
• Utilize ServiceNow for training-related inquiries and ticketing.
• Gather user feedback for continuous improvement of LMS and processes.
• Collaborate with teammates to improve workflows and customer service.

Skills

Clear communication

Project management

Cross-team collaboration

Tools

Microsoft Word

PowerPoint

Excel

Cornerstone LMS

Adobe Connect

Adobe Presenter

Articulate 360

SharePoint

Smartsheet

Microsoft Teams

Job description

Agency Dept of Health and Human Services Division SEC OFFICE - HUMAN RESOURCES Job Classification Title Staff Development Specialist I (S) Position Number 65034725 Grade NC12

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Staff Development Specialist serves as a key member of the Division of Human Resources, responsible for providing support in designing, delivering learning and development programs that strengthen workforce capabilities and support organizational goals. Working collaboratively with the Performance Management Administrator, this role shares responsibility for initiatives that integrate staff development with performance management strategies.

The Specialist develops and facilitates training in classroom and virtual environments, focusing on leadership, communication, change management, HR policy, and other essential competencies. Additionally, the position contributes to performance management processes by aligning training programs with system requirements, supporting policy interpretation, and ensuring consistency in leadership development across DHHS. This role also provides technical support for e-learning platforms, overseas LMS functionality, and partners on statewide projects to advance organizational effectiveness.

Occasional in-state travel to deliver training and provide support at DHHS locations.

Key Responsibilities

• Support the research, design, delivery, and evaluation of HR training programs, ensuring alignment with organizational goals and employee development needs.
• Coordinate and deliver training logistics, including organizing events, preparing materials, and supporting assessments of training effectiveness.
• Provide customer-focused guidance to employees seeking assistance with performance management and training resources.
• Administer and maintain the Learning Management System (LMS) and Performance Management/NCVIP platforms by creating and organizing learning content, managing enrollments, maintaining user accounts and permissions, updating goals and tasks, and generating reports.
• Troubleshoot LMS and performance management system issues, resolve user questions, and collaborate with IT and internal teams to improve system functionality.
• Support staff in daily training, development, and performance management operations to ensure systems function smoothly for all users.
• Manage and update digital communication platforms, including SharePoint sites, Microsoft Teams channels, and other internal tools used for training and performance management.
• Use ServiceNow as the primary ticketing system to respond to training and performance-related inquiries, troubleshoot issues, and ensure timely resolution.
• Gather user feedback and participate in continuous improvement efforts to refine LMS and performance management processes and enhance overall user experience.
• Collaborate with teammates to improve workflows, strengthen customer service, and support evolving Training & Development and Performance Management initiatives, along with performing other duties as assigned.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $47,703.00 - $83,479.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Skilled in communicating complex information clearly and effectively to diverse audiences across training and development settings.

Strong track record managing multiple projects simultaneously, including organizing and overseeing work from initial planning through full implementation.

Demonstrated skill building trust, maintaining positive working relationships, and collaborating across teams and departments to accomplish shared goals.

Demonstrated technical proficiency providing troubleshooting and general support for training platforms and digital tools, including e-learning technologies used for virtual training delivery.

Intermediate-to-advanced proficiency using Microsoft Word, PowerPoint, Excel, Cornerstone LMS, Adobe Connect, Adobe Presenter, Articulate 360, SharePoint, Smartsheet, and Microsoft Teams to support training, development, and performance operations.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is 100% Federally Funded

This Position Is A Hybrid Work Option; Requiring 2 Days Onsite In Raleigh