INCOME MAINTENANCE CASEWORKER III- 40009855

Durham County Government; Durham (NC); Hybrid; USD 49,000 - 66,000; Full time

Job summary

Durham County Government seeks an Income Maintenance Caseworker to determine eligibility for Food and Nutrition Services and related programs. The role includes leading capacity in a team, processing eligibility determinations, and supporting program operations with a strong emphasis on accuracy and customer service.

Requirements include two years of relevant experience or equivalent, familiarity with NC FAST, and the ability to handle multiple tasks under time constraints.

Qualifications

• Two years of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.
• Knowledge of NC FAST and Social Service programs.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants and public officials to obtain data and explain rules.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Determine applicant/client eligibility for Food and Nutrition Services and related programs.
• Perform eligibility determinations and redeterminations.
• Assist in resolving client appeals and training staff on program processes.
• Work in office with some remote capacity as required.

Skills

NC FAST knowledge

Social Service programs

Analytical thinking

Communication with clients

Time management

Multitasking

Education

Experience as Income Maintenance Caseworker

Associate's or higher preferred in related field

High school diploma required or equivalent

Tools

NC FAST

Job description

Join Durham County Government

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

Department

SOCIAL SERVICES (DSS)

Date Posted

OCTOBER 14, 2026

Closing Date

OPEN UNTIL FILLED

Hiring Range

$49,262.00 - $66,474.00

Position Number

40009855

Job Type

FULL-TIME, NONEXEMPT

General Description

Employees in this class are responsible for serving in maintenance roles in a County Department of Social Services. The income maintenance programs involved include Food Stamps, Aid to Families with Dependent Children (AFDC), Medicaid and County Special Assistance. Employees serve in one of the following roles: (1) As lead worker over II level income maintenance caseworkers or as lead worker over a unit of a single program area which performs all functions (i.e., intake, processing, and review). Work may also include performing the same eligibility determination functions as the Income Maintenance Caseworker I and/or II. Employees are required to spend at least 25 percent of their time in a lead worker capacity. (2) Performing a wide range of tasks in the eligibility determination/re determination process which require an in-depth knowledge of all income maintenance programs and functional processes. Work also involves the resolving of client appeals of actions taken by income maintenance caseworkers, the analysis of program-wide problem areas which include recommendations for corrective action and the training of new and transitional employees for specialized programs (i.e., LIEAP). (3) Functioning with a great deal of independence in a hospital or medical setting with the responsibility for performing a variety of complex tasks and functions in the Medicaid programs which include performing two or more functions in the long-term care programs. Employees assume responsibility for the resolution of complex problems where the consequence of their action can have a considerable effect on the client, the medical institution and/or the agency. Employees are viewed by the medical institution's administrative staff as the primary contact for problem resolution. Employees usually report to a higher level supervisor and review of work at this level is minimal.

Duties And Responsibilities

Incumbents are responsible for the total process of determining applicant/client eligibility of Food and Nutrition Services, program in a County Department of Social Services. Duties include but are not limited to (1) performing the same eligibility determination functions as the Income Maintenance Caseworker II. (2) Performing a wide range of tasks in the eligibility determination/redetermination process which require an in-depth knowledge of Food & Nutrition Program and its functional processes. (3) Functioning with a great deal of independence with the responsibility for performing a variety of complex tasks and functions in the Food and Nutrition Services programs. Applications taken and processed or assigned to and processed by this position are randomly selected, pulled and checked for accuracy and timeliness by the supervisor/lead and state personnel. The incumbent prepares and presents the summary of the agency’s evidence for any local and state appeal hearing resulting from case actions taken by this position. The incumbent may be assigned other duties in the other program work areas as needed.

Knowledge, Skills, And Abilities

• Considerable knowledge of NC FAST and Social Service programs.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to research, analyze and interpret automated system problems
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks is essential

Minimum Education And Experience Requirements

Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Preferred Requirements

Preference will be given to applicant with two years of experience as an Income Maintenance Caseworker; a degree from an accredited college or university; or an associate's degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

Preference will be given to applicants with a minimum of three or more years direct experience in Food and Nutrition Services program

Preference will be given to applicants with a minimum of three or more years of Department of Social Services experience

Preference will be given to applicants with a NC Fast Core and FNS Level One Certification

THIS POSITION WILL BE REQUIRED TO WORK IN THE OFFICE AND REMOTELY.

Americans With Disabilities Act Compliance

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Background Check Statement

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.