Training Lead for Curriculum and Instructional Design

State of North Carolina; North Carolina; On-site; USD 64,000 - 112,000; Full time

Benefits offered by this job

Health insurance options

Retirement plans

Paid vacation and sick leave

Parental leave

Job summary

The State of North Carolina Department of Health and Human Services, Division of Child and Family Well-Being, seeks a Staff Development Coordinator to lead curriculum design and digital learning initiatives. You will translate policy into practical county operations, aligning with policy experts, QA/QC staff, and instructors to test content.

You will evaluate learning outcomes, develop accessible modules, and publish courses in the Learning Management System in partnership with HSBI trainers.

Qualifications

• Bachelor’s degree in a human service related field, such as Sociology, Psychology, Education, or Health Education; four years of progressive training experience.
• Master’s degree in a human service related field or equivalent combination of education and experience.

Responsibilities

• Analyze policy changes and county feedback to identify learning needs and design objectives for LMS, classroom, and blended formats.
• Develop realistic case exercises, assessments, and answer explanations with subject matter experts.
• Create accessible digital learning modules, captions, and alternative formats; maintain content versioning and LMS publication.
• Coordinate policy accuracy reviews, pilot instruction, and prepare instructor guides and design specifications.
• Maintain curriculum consistency across formats and update materials as policy or county needs change.
• Coordinate specialty area work, set product standards, and align releases with leadership and trainers.

Skills

Curriculum design

Policy interpretation

Public speaking

Team leadership

Training delivery

Instructional design

Education

Bachelor’s degree in human services or related field

Master’s degree in human service related field

Job description

Agency Dept of Health and Human Services Division Child and Family Well Being Job Classification Title Staff Development Coordinator (NS) Position Number 65044711 Grade NC18

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position leads one of the unit's two specialty areas and coordinates the unit's work in curriculum development and instructional design. The position is responsible for designing and developing comprehensive learning experiences that prepare Food and Nutrition Services (FNS) staff to understand, interpret, and accurately apply program policies and procedures in their daily work. The work begins with an identified policy requirement, system change, or documented gap in county performance and translates those needs into targeted learning objectives, course sequences, case-based exercises, instructional materials, and assessments. The position identifies the decisions and actions workers must be able to make and ensures that training connects policy requirements to practical county operations. Coordinates with policy experts, Quality Assurance (QA) and Quality Control (QC) staff, the training specialists and Continuous Quality Improvement Specialists (CQIS) instructors to test the curriculum against actual county work. Results should help FNS staff understand the reason for a requirement and apply it accurately when the facts of a case change. This position also leads the unit's digital learning strategy and development of accessible instructional content. In partnership with Human Services Business Information and Analytics (HSBIA) trainers, the lead coordinates the development and publication of interactive courses through the Learning Management System (LMS). The position ensures that training materials accurately reflect approved policy and NC FAST system functionality confirmed through testing.

Key responsibilities include:

• Learning needs and curriculum design: Analyzes policy changes, QA and QC findings and county feedback to identify a teachable performance need. Distinguishes gaps in knowledge or practice from problems that require policy or workflow changes. Partners with HSBIA trainers to design learning objectives and course sequences for the LMS, classroom instruction and blended courses, using approved policy and system behavior confirmed in testing.
• Case exercises and assessment: Develops realistic case exercises, answer explanations and assessments with policy and program experts. Includes difficult facts and exceptions that commonly lead to errors. Creates criteria for evaluating learner work and interpreting assessment results. Revises exercises that reward recall without demonstrating that the worker can apply the rule.
• Digital learning and accessibility: Develops interactive modules, short demonstrations and digital job aids with HSBIA trainers, and tests navigation, captions, reading order and alternative formats with technical partners. Maintains published content, version history and a process for correcting obsolete material.
• Instructional review and piloting: Coordinates policy accuracy review and pilots instruction with workers and CQIS trainers. Uses their performance and feedback to identify unclear sequencing, missing explanation or excessive content. Prepares instructor guides and design specifications for the training specialists. Maintains consistency across course formats.
• Evaluation, maintenance and urgent resources: Reviews learning results with the manager, QA and analysts and updates curriculum when policy, error findings or county experience identify a gap. Develops focused practice exercises with CQIS and policy staff for urgent needs, then incorporates effective resources into the maintained curriculum.
• Specialty coordination: Plans and coordinates the unit's work in the assigned specialty area, sets standards for its products and guides specialists who contribute to it. Coordinates schedules, reviews and releases in the specialty with the manager, policy staff, HSBIA trainers and CQIS.

Preferred experience with:

• County DSS operations, FNS policy or training for a public assistance program
• Designing case-based curriculum or evaluating instruction in a complex service program

Salary Range: $ 63,927.00 - $111,871.00 Recruitment Range $ 63,927.00 - $87,899.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required.

Applicants who possess the following skills are preferred:

• Demonstrated experience with a federally funded program that provides nutrition assistance or economic benefits (e.g., Food and Nutrition Services, Summer EBT, Medicaid, TANF/Work First, Energy Assistance, School Meals, WIC, CACFP, etc.).
• Demonstrated experience with policy development and implementation and/or policy compliance/monitoring for a statewide or large-scale program.
• Demonstrated experience researching, analyzing, and interpreting state and federal laws, regulations, and guidance and formulating them into policies and procedures.
• Demonstrated experience leading a team, supervising staff, or serving in a lead consultative capacity.
• Demonstrated experience presenting policy or program information to large groups such as trainings, webinars, or conferences.
• Ability to state policy requirements and expected results precisely enough for system developers and testers to use.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds.

Physical requirements:

Ability to operate office equipment such as computer, printer, copier, and scanner. Lifting up to 10 pounds.

About The Division of Child and Family Well-Being

The Division of Child and Family Well-Being works to promote healthy and thriving children in safe, stable and nurturing families, schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well-being.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Bachelor’s degree in a human service related field, such as Sociology, Psychology, Education, or Health Education; or a degree providing background in organizational analysis and management development, from an appropriately accredited institution and four years of experience in a progressive training role, which includes some administrative/coordinative duties in staff development, with two years being in the work area assigned, or a related program area; OR Master’s degree in a human service related field, such as Sociology, Psychology, Education, or Health Education; or a degree providing background in organizational analysis and management development, from an appropriately accredited institution with two years of experience in a progressive training role, which includes some administrative/coordinative duties in staff development, with two years being in the work area assigned, or a related program area; OR an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter: LaWanna Baker Contact: DHHS Workday Support Form