Staff Data Scientist, Customer Success Analytics & AI

Intuit, Inc.; San Diego (CA); On-site; USD 194,000 - 263,000; Full time

Job summary

Intuit, Inc. in Mountain View, CA is seeking a Staff Data Scientist for the GBSG Customer Success Data Science & Analytics team.

You will serve as a senior individual contributor applying deep analytical expertise to high-impact problems in Services—Payroll, Payments, and Bill Pay for small and mid-market customers. You will design measurement frameworks, lead advanced experiments including causal inference, build predictive models and customer segmentation, and translate insights into clear

Qualifications

• 8+ years in data science, analytics, or product analytics with impact in customer success, product, or go-to-market domains.
• Deep foundation in causal inference and quasi-experimental design (DiD, matching, synthetic control, regression discontinuity), modeling, and experimentation beyond A/B testing.
• Predictive modeling and segmentation experience used in production decisions (e.g., churn, LTV, health).
• Advanced SQL and Python for analysis, modeling, and experimentation (pandas, numpy, scikit-learn, statsmodels).
• Excellent communication and storytelling, able to influence senior stakeholders.

Responsibilities

• Partner with CS, Services, Product, and Operations leaders to define problems, success metrics, and data-informed decisions across Payroll, Payments, and Bill Pay.
• Design hypotheses and rigorous analytical approaches to evaluate CS and expert-services programs.
• Design and interpret advanced experiments, including causal inference methods beyond A/B testing.
• Develop scalable measurement frameworks for CS and Services outcomes (engagement, retention, TPV, health).
• Build predictive models and segmentation to improve targeting and prioritization across Services.
• Size and prioritize customer-friction and revenue-risk opportunities, turning analysis into actionable roadmaps.
• Apply AI tooling to accelerate analytics while maintaining correctness and reproducibility.
• Translate complex analyses into clear insights for technical and non-technical stakeholders.

Skills

Causal inference

Predictive modeling

SQL

Python

Communication

Education

Bachelor's degree in a quantitative field

Tools

Pandas/Numpy/Scikit-learn

Cursor/Claude AI tools

Job description

Intuit, Inc. in Mountain View, CA is seeking a Staff Data Scientist for the GBSG Customer Success Data Science & Analytics team.

You will serve as a senior individual contributor applying deep analytical expertise to high-impact problems in Services—Payroll, Payments, and Bill Pay for small and mid-market customers. You will design measurement frameworks, lead advanced experiments including causal inference, build predictive models and customer segmentation, and translate insights into clear