Staff Data Scientist — AI Strategy for Customer Success

Intuit, Inc.; San Diego (CA); On-site; USD 186,000 - 251,000; Full time

Benefits offered by this job

Bonus potential

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a Staff Data Scientist focused on our Expert Network to shape the AI strategy for product support and live experiences.

You will lead data analysis, modeling, and experimental design to scale AI-driven solutions that improve customer outcomes and reduce costs. You will collaborate with Data Engineers, Analysts, and cross-functional teams to build a robust data/AI infrastructure and deploy models in real-time decision engines, influencing service delivery, scheduling, and

Qualifications

• Advanced proficiency in SQL and a statistical programming language such as Python and/or R.
• 7+ years of experience in data mining algorithms and statistical modeling techniques.
• Deep understanding of Generative AI and evolving technologies to accelerate insights.
• Expertise in experimental design and multivariate/A-B testing.
• Experience in optimization techniques (LP, IP, constraint optimization) and simulation modeling.
• Experience building/models for staffing, queue management, or dynamic resource allocation.
• Familiarity with customer success metrics and operational KPIs (NPS, AHT, FCR, agent utilization).

Responsibilities

• Perform data analysis and modeling to enable insight and scale AI on large datasets.
• Lead experimental designs and measurement plans.
• Build optimization models and simulation tools to support strategic decisions across customer success operations.
• Develop and operationalize decision science frameworks to optimize support costs and maximize customer outcomes.
• Partner with stakeholders to embed AI/ML solutions in real-time decision engines and workflows.
• Work with product managers, software engineers, and designers to design models, experiments, and MVPs.
• Develop agentic capabilities to power the Expert Network and streamline processes.

Skills

SQL

Python

R

Education

BS/MS in Statistics or related field

Job description

Intuit, Inc. is seeking a Staff Data Scientist focused on our Expert Network to shape the AI strategy for product support and live experiences.

You will lead data analysis, modeling, and experimental design to scale AI-driven solutions that improve customer outcomes and reduce costs. You will collaborate with Data Engineers, Analysts, and cross-functional teams to build a robust data/AI infrastructure and deploy models in real-time decision engines, influencing service delivery, scheduling, and