Staff Data Scientist: AI for Expert Network & CS

Intuit, Inc.; United States; On-site; USD 186,000 - 251,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a Staff Data Scientist focused on our Expert Network to shape the AI strategy for product support and live experiences.

You will collaborate with Data Engineers, Data Analysts, and Data Scientists to build data/AI infrastructure and metrics guiding critical business decisions. You will work closely with AI Research, Product Management, Service Delivery, Strategy, and Engineering to deploy AI-driven capabilities across real-time decision engines and operational workflows.

Qualifications

• BS or MS in Statistics, Mathematics, Operations Research, Computer Science, Econometrics, or related field.
• Advanced proficiency in SQL and a statistical programming language such as Python and/or R.
• 7+ years of experience in data mining algorithms and statistical modeling techniques.
• Deep understanding of Generative AI and other evolving technologies to accelerate insights from multi-modal data.
• Expertise in experimental design and Multivariate/AB testing.
• Experience in optimization techniques, such as linear programming, integer programming, constraint optimization, and simulation modeling.
• Experience building and deploying operational models for staffing, queue management, or dynamic resource allocation.
• Familiarity with customer success metrics and operational KPIs such as NPS, AHT, FCR, and agent utilization.

Responsibilities

• Perform data analysis and modeling to enable insight and scale AI on large datasets.
• Lead experimental designs and measurement plans.
• Build optimization models and simulation tools to support strategic decisions across customer success operations, including service delivery, workforce planning, customer escalations, knowledge management, scheduling, and routing.
• Develop and operationalize decision science frameworks to optimize support costs and maximize customer outcomes.
• Partner with stakeholders across Customer Success, Operations, and Strategy teams to embed AI/ML solutions in real-time decision engines and operational workflows.
• Work side-by-side with product managers, software engineers, and designers in designing models, experiments, and minimum viable products.
• Develop agentic capabilities to power our Expert Network and streamline processes, uncover insights, and reduce the manual burden on the team.

Skills

SQL

Python

R

Statistical modeling

Experiment design

Data mining

Generative AI

Optimization techniques

A/B testing

Communication

Education

BS or MS in Statistics/Mathematics/Operations Research/Computer Science/Econometrics

Job description

Intuit, Inc. is seeking a Staff Data Scientist focused on our Expert Network to shape the AI strategy for product support and live experiences.

You will collaborate with Data Engineers, Data Analysts, and Data Scientists to build data/AI infrastructure and metrics guiding critical business decisions. You will work closely with AI Research, Product Management, Service Delivery, Strategy, and Engineering to deploy AI-driven capabilities across real-time decision engines and operational workflows.