Staff CQE: Lead Customer Quality & Reliability

Bzpp; United States; On-site; USD 131,000 - 175,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance & 401(k) matching

Onsite facilities & café

Paid PTO & holidays

Maternity/Paternity leave

Job summary

Samsung Austin Semiconductor is seeking a Staff CQE to own customer quality and reliability engineering for a major customer. You will lead internal teams and serve as primary interface, delivering regular customer reports and presenting root causes and corrective actions.

Ideal candidates have 9+ years in semiconductor quality/reliability, a BS/MS in engineering, and strong cross-functional collaboration. On-site at Austin with competitive benefits and total rewards.

Qualifications

• BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.
• Ph.D. Electrical Engineering or Physical Sciences preferred.
• Prior Foundry Customer Quality and Reliability Engineer experience preferred.

Responsibilities

• Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
• Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
• Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
• Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.
• Manage quality perception with key customers as well as internal teams.
• Craft customer presentations on defining root cause and corrective actions as well as preventive actions.
• Coordinate and join customer audits if needed.
• Cooperate to build next‑generation customer support tool.

Skills

Customer interface

8D/CAR methodology

Cross-functional collaboration

Presentation skills

Quality engineering

Education

Bachelor/Master in Electrical Engineering or Quality

PhD in Electrical Engineering or Physical Sciences (preferred)

Tools

MS Office

Excel

Job description

Samsung Austin Semiconductor is seeking a Staff CQE to own customer quality and reliability engineering for a major customer. You will lead internal teams and serve as primary interface, delivering regular customer reports and presenting root causes and corrective actions.

Ideal candidates have 9+ years in semiconductor quality/reliability, a BS/MS in engineering, and strong cross-functional collaboration. On-site at Austin with competitive benefits and total rewards.