[Samsung Electronics America] Staff Customer Quality Engineer 채용

Samsung Electronics America; United States; On-site; USD 131,000 - 175,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance & 401(k) matching

Onsite facilities & café

Paid PTO & holidays

Maternity/Paternity leave

Job summary

Samsung Austin Semiconductor is seeking a Staff CQE to own customer quality and reliability engineering for a major customer. You will lead internal teams and serve as primary interface, delivering regular customer reports and presenting root causes and corrective actions.

Ideal candidates have 9+ years in semiconductor quality/reliability, a BS/MS in engineering, and strong cross-functional collaboration. On-site at Austin with competitive benefits and total rewards.

Qualifications

• BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.
• Ph.D. Electrical Engineering or Physical Sciences preferred.
• Prior Foundry Customer Quality and Reliability Engineer experience preferred.

Responsibilities

• Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
• Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
• Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
• Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.
• Manage quality perception with key customers as well as internal teams.
• Craft customer presentations on defining root cause and corrective actions as well as preventive actions.
• Coordinate and join customer audits if needed.
• Cooperate to build next‑generation customer support tool.

Skills

Customer interface

8D/CAR methodology

Cross-functional collaboration

Presentation skills

Quality engineering

Education

Bachelor/Master in Electrical Engineering or Quality

PhD in Electrical Engineering or Physical Sciences (preferred)

Tools

MS Office

Excel

Job description

About Samsung Austin SemiconductorSamsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At Samsung Austin Semiconductor, we are Innovating Today to Power the Devices of Tomorrow. Come innovate with us!Position SummaryThe Staff CQE (Customer Quality Engineer) will own customer quality and reliability engineering work for one of major customers, and lead internal teams to support customer requests communicate, and then communicate directly with customers at front. The individual will act as a primary customer interface, establishing a working level relationship with Tier-1 customers and work for regular customer reports.Role and ResponsibilitiesHere’s What You’ll Be Responsible For:Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers. Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.Manage quality perception with key customers as well as internal teams.Craft customer presentations on defining root cause and corrective actions as well as preventive actions.Coordinate and join customer audits if needed.Cooperate to build next-generation customer support tool.Skills and QualificationsHere's what you'll need:Education, Training, Certification(s) and Minimum # Years Required:BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.Ph.D. Electrical Engineering or Physical Sciences preferred.Prior Foundry Customer Quality and Reliability Engineer experience preferred.The current base salary range for this role is between $131,000- $174,500. Individual base pay rates will depend on factors including duties, work location, education, skills, qualifications and experience. Total compensation for this position will include a competitive benefits package and may include participation in company incentive compensation programs, which are based on factors to include organizational and individual performance.Total RewardsAt Samsung Austin Semiconductor, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.We offer a comprehensive benefits package, including:Medical, dental, and vision insuranceLife insurance and 401(k) matching with immediate vestingOnsite café(s) and workout facilitiesPaid maternity and paternity leavePaid time off (PTO) + 2 personal holidays and 10 regular holidaysWellness incentives and MORE Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.All positions at Samsung Austin Semiconductor are full-time on-site.U.S. Export Control ComplianceThis role may require access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.Trade Secrets NoticeBy submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At Samsung Austin Semiconductor, we are Innovating Today to Power the Devices of Tomorrow.

Come innovate with us!

Position Summary

The Staff CQE (Customer Quality Engineer) will own customer quality and reliability engineering work for one of major customers, and lead internal teams to support customer requests communicate, and then communicate directly with customers at front. The individual will act as a primary customer interface, establishing a working level relationship with Tier-1 customers and work for regular customer reports.

Role and Responsibilities

Here’s What You’ll Be Responsible For:

• Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
• Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
• Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
• Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.
• Manage quality perception with key customers as well as internal teams.
• Craft customer presentations on defining root cause and corrective actions as well as preventive actions.
• Coordinate and join customer audits if needed.
• Cooperate to build next‑generation customer support tool.

Skills and Qualifications

Here’s what you'll need:

Education, Training, Certification(s) and Minimum # Years Required:

BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.

Ph.D. Electrical Engineering or Physical Sciences preferred.

Prior Foundry Customer Quality and Reliability Engineer experience preferred.

The current base salary range for this role is between $131,000- $174,500. Individual base pay rates will depend on factors including duties, work location, education, skills, qualifications and experience. Total compensation for this position will include a competitive benefits package and may include participation in company incentive compensation programs, which are based on factors to include organizational and individual performance.

Total Rewards

At Samsung Austin Semiconductor, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance and 401(k) matching with immediate vesting
• Onsite café(s) and workout facilities
• Paid maternity and paternity leave
• Paid time off (PTO) + 2 personal holidays and 10 regular holidays
• Wellness incentives and MORE
  

Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

All positions at Samsung Austin Semiconductor are full-time on-site.

U.S. Export Control Compliance

This role may require access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.

Trade Secrets Notice

By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.