Staff Customer Quality Engineer

Samsung; Austin (TX); On-site; USD 131,000 - 175,000; Full time

Job summary

Samsung Austin Semiconductor is seeking a Staff CQE to own customer quality and reliability engineering for Tier-1 customers and to lead cross-functional teams in delivering timely, data-driven quality improvements.

You will act as the primary customer interface, manage quality metrics, coordinate audits, and present root-cause/corrective actions to customers, while collaborating with SAS and Samsung HQ to implement robust preventive actions.

Qualifications

• BS or MS degree in electrical engineering, quality, or related discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability.
• Ph.D. Electrical Engineering or Physical Sciences preferred.
• Prior Foundry Customer Quality and Reliability Engineer experience preferred.

Responsibilities

• Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
• Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
• Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
• Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.
• Manage quality perception with key customers as well as internal teams.
• Craft customer presentations on defining root cause and corrective actions as well as preventive actions.
• Coordinate and join customer audits if needed.
• Cooperate to build next-generation customer support tool.

Skills

Customer quality engineering

Quality metrics reporting

Cross-functional collaboration

8D/CAR methodology

Education

BS or MS degree in electrical engineering, quality, or related technical discipline

Ph.D. Electrical Engineering or Physical Sciences preferred

Job description

About Samsung Austin Semiconductor

Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At Samsung Austin Semiconductor, we are Innovating Today to Power the Devices of Tomorrow.

Come innovate with us!

Position Summary

The Staff CQE (Customer Quality Engineer) will own customer quality and reliability engineering work for one of major customers, and lead internal teams to support customer requests communicate, and then communicate directly with customers at front. The individual will act as a primary customer interface, establishing a working level relationship with Tier-1 customers and work for regular customer reports.

Role and Responsibilities

Here's What You'll Be Responsible For:

• Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
• Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
• Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
• Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.
• Manage quality perception with key customers as well as internal teams.
• Craft customer presentations on defining root cause and corrective actions as well as preventive actions.
• Coordinate and join customer audits if needed.
• Cooperate to build next-generation customer support tool.

Skills and Qualifications

Here's what you'll need:

• BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.
• Ph.D. Electrical Engineering or Physical Sciences preferred.
• Prior Foundry Customer Quality and Reliability Engineer experience preferred.

The current base salary range for this role is between $131,000- $174,500. Individual base pay rates will depend on factors including duties, work location, education, skills, qualifications and experience. Total compensation for this position will include a competitive benefits package and may include participation in company incentive compensation programs, which are based on factors to include organizational and individual performance.

Total Rewards

At Samsung Austin Semiconductor, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance and 401(k) matching with immediate vesting
• Onsite café(s) and workout facilities
• Paid maternity and paternity leave
• Paid time off (PTO) + 2 personal holidays and 10 regular holidays
• Wellness incentives and MORE

Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

All positions at Samsung Austin Semiconductor are full-time on-site.

U.S. Export Control Compliance

This role may require access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.

Trade Secrets Notice

By submitting an application, you agree not to disclose to Samsung-or encourage Samsung to use-any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

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* Samsung Electronics America, Inc. and its subsidiaries are committed to Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.