Staff CQE: Customer Quality & Reliability Leader (On‑Site)

Samsung Electronics Perú

Austin (TX)

On-site

USD 131,000 - 175,000

Full time

7 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Insurance

401(k) matching

Onsite facilities

Leave benefits

Job summary

Samsung Austin Semiconductor seeks a Staff Customer Quality Engineer to own customer quality and reliability engineering for Tier-1 customers. You will act as the primary interface, managing relationships and delivering regular customer reports with internal teams to drive improvements.

The role requires 9+ years in semiconductor quality/reliability, a BS/MS (PhD preferred), and willingness to engage with Samsung HQ teams.

Qualifications

BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.
Ph.D. Electrical Engineering or Physical Sciences preferred. Prior Foundry Customer Quality and Reliability Engineer experience preferred.

Responsibilities

Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
Lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
Review customer quality scorecards and work with internal business units to implement corrective actions and preventive actions.
Drive root cause and corrective action using 8D/CAR methodology with cross-functional teams across SAS and Samsung HQ.
Coordinate and join customer audits as needed.
Craft customer presentations defining root cause, corrective actions, and preventive actions.
Cooperate to build next-generation customer support tool.