Staff Customer Quality Engineer

Samsung Electronics Perú; Austin (TX); On-site; USD 131,000 - 175,000; Full time

Benefits offered by this job

Insurance

401(k) matching

Onsite facilities

Leave benefits

Job summary

Samsung Austin Semiconductor seeks a Staff Customer Quality Engineer to own customer quality and reliability engineering for Tier-1 customers. You will act as the primary interface, managing relationships and delivering regular customer reports with internal teams to drive improvements.

The role requires 9+ years in semiconductor quality/reliability, a BS/MS (PhD preferred), and willingness to engage with Samsung HQ teams.

Qualifications

• BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.
• Ph.D. Electrical Engineering or Physical Sciences preferred. Prior Foundry Customer Quality and Reliability Engineer experience preferred.

Responsibilities

• Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
• Lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
• Review customer quality scorecards and work with internal business units to implement corrective actions and preventive actions.
• Drive root cause and corrective action using 8D/CAR methodology with cross-functional teams across SAS and Samsung HQ.
• Coordinate and join customer audits as needed.
• Craft customer presentations defining root cause, corrective actions, and preventive actions.
• Cooperate to build next-generation customer support tool.

Education

BS or MS in Electrical Engineering or related field

PhD in Electrical Engineering or Physical Sciences (preferred)

Job description

About Samsung Austin Semiconductor

Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At Samsung Austin Semiconductor, we are Innovating Today to Power the Devices of Tomorrow. Come innovate with us!

Position Summary

The Staff CQE (Customer Quality Engineer) will own customer quality and reliability engineering work for one of major customers, and lead internal teams to support customer requests communicate, and then communicate directly with customers at front. The individual will act as a primary customer interface, establishing a working level relationship with Tier-1 customers and work for regular customer reports.

Role and Responsibilities

Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.

Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.

Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.

Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.

Manage quality perception with key customers as well as internal teams.

Craft customer presentations on defining root cause and corrective actions as well as preventive actions.

Coordinate and join customer audits if needed.

Cooperate to build next-generation customer support tool.

Skills and Qualifications

Education, Training, Certification(s) and Minimum # Years Required: BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work. Ph.D. Electrical Engineering or Physical Sciences preferred. Prior Foundry Customer Quality and Reliability Engineer experience preferred.

The current base salary range for this role is between $131,000- $174,500. Individual base pay rates will depend on factors including duties, work location, education, skills, qualifications and experience. Total compensation for this position will include a competitive benefits package and may include participation in company incentive compensation programs, which are based on factors to include organizational and individual performance.

Total Rewards

All positions at Samsung Austin Semiconductor are full-time on-site.

• Medical, dental, and vision insurance
• Life insurance and 401(k) matching with immediate vesting
• Onsite café(s) and workout facilities
• Paid maternity and paternity leave
• Paid time off (PTO) + 2 personal holidays and 10 regular holidays
• Wellness incentives and MORE
• Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

U.S. Export Control Compliance

This role may require access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.

Trade Secrets Notice

By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

Samsung Electronics America, Inc. and its subsidiaries are committed to Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).