Staff Associate — Compassionate Funeral Services Support

NorthStar Memorial Group; Lakewood, Northern (WA, KY); Hybrid; USD 24,000 - 25,000; Full time

Job summary

Mountain View Funeral Home in Lakewood, WA is seeking a Staff Associate to support funeral directors, assist with on-site events, and help maintain a respectful, welcoming environment for families.

The role emphasizes compassionate communication, coordinating services, preparing memorial areas, and handling inquiries. Compensation ranges from $17.13 to $18 per hour; Mountain View is part of the NorthStar Memorial Group, a private family of properties recognized for caring service.

Qualifications

• 1 year of experience in customer service preferred

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Job description

Mountain View Funeral Home in Lakewood, WA is seeking a Staff Associate to support funeral directors, assist with on-site events, and help maintain a respectful, welcoming environment for families.

The role emphasizes compassionate communication, coordinating services, preparing memorial areas, and handling inquiries. Compensation ranges from $17.13 to $18 per hour; Mountain View is part of the NorthStar Memorial Group, a private family of properties recognized for caring service.