Staff Associate

NorthStar Memorial Group; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Memorial Park Funeral Home in Memphis, TN seeks a Staff Associate to assist funeral directors with events, help maintain the facility’s appearance, and provide information to client families with compassion and professionalism.

You will work closely with families, collaborate on on-site services, and help ensure a respectful, supportive environment from the arrangement conference through post-service follow-up.

Qualifications

• 1 year of customer service experience preferred

Responsibilities

• Collaborate with funeral directors at on-site events
• Establish and maintain strong relationships with families
• Maintain reverence and respect for the deceased
• Prepare the memorial area before services start
• Ensure flowers and memorabilia are returned to families after services
• Answer customer inquiries professionally by phone or in person

Skills

Customer service

Job description

Memorial Park Funeral Home is looking for a Staff Associate to join our team in Memphis, TN where we offer a passionate and purpose-filled work environment. Our Staff Associates are responsible for assisting funeral directors with events, helping to maintain the facility appearance, and providing information in a compassionate and professional manner to our client families. Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss of a loved one. We provide our staff with strong local, regional, and home-office support so that they focus on what matters: serving our client families.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred

Memorial Park Funeral Home is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.