Staff Associate

Northstar Memorial Group; Pearland (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

NorthStar Memorial Group in Pearland, Texas, is seeking a Staff Associate to assist funeral directors with on-site events, maintain the facility appearance, and provide information to client families in a compassionate and professional manner. The role forms the foundation for guiding families before, during, and after loss.

The position emphasizes reverence for the deceased, strong relationships with families, and teamwork within a supportive network of NorthStar properties nationwide.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Difficult situations

Job description

Our Mission: Care. Comfort. Plan.

South Park Funeral Home is looking for a Staff Associate to join our team in Pearland, Texas where we offer a passionate and purpose-filled work environment. Our Staff Associates are responsible for assisting funeral directors with events, helping to maintain the facility appearance, and providing information in a compassionate and professional manner to our client families. Your work is the foundation of our ability to supply a source of support, guidance, and direction to client families before, during, and after the loss of a loved one. We provide our staff with strong local, regional, and home-office support so that they focus on what matters: serving our client families.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situation

South Park Funeral Home is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.