Staff AIOps Platform Engineer

Early Warning Services LLC; United States; Hybrid; USD 124,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Parental leave

Job summary

Early Warning Services, LLC seeks a Staff Software Engineer - AIOps to design, build, and operate the agent platform that enables AI agents to observe events, diagnose issues, and execute approved actions with safety controls.

The role emphasizes production systems, architecture, and operator experience, collaborating with Engineering, Technology Operations, Security, Risk and Compliance to deliver reliable, auditable automation at scale.

Qualifications

• Bachelor’s degree in computer science, engineering, or a related technical field.
• Typically eight or more years of related experience in software engineering, platform engineering, distributed systems, DevOps, AIOps, or a related technical discipline.
• Demonstrated strength in software engineering and distributed‑systems design, including the ability to turn ambiguous technical problems into maintainable, testable solutions and reason about interfaces, state, retries, timeouts, idempotency, failure modes, and operational risk.

Responsibilities

• Design, build, test, and operate the core agent runtime, including event ingestion, context assembly, planning, tool invocation, verification, escalation, and response handling.
• Define tool contracts, versioning standards, testing requirements, and intended behavior so agent‑accessible capabilities are managed as reliable production interfaces.
• Build event‑routing capabilities and telemetry for logs, metrics, and traces to support operator visibility and governance.
• Develop and maintain the operator experience, including approval workflows, agent activity and decision history, and UI/API exposure for state and actions.

Skills

Python development

Distributed systems design

AIOps / agent platform

Event-driven architectures

Production observability

Communication skills

Education

Bachelor's degree in computer science, engineering, or related field

Tools

Kubernetes

Kafka

Prometheus

Grafana

OpenTelemetry

React

TypeScript

Job description

Early Warning Services, LLC seeks a Staff Software Engineer - AIOps to design, build, and operate the agent platform that enables AI agents to observe events, diagnose issues, and execute approved actions with safety controls.

The role emphasizes production systems, architecture, and operator experience, collaborating with Engineering, Technology Operations, Security, Risk and Compliance to deliver reliable, auditable automation at scale.