AI-Native Software Engineer — Platform & Cloud

ServiceNow; Santa Clara (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

ServiceNow is seeking a mid-level IC3 engineer to design, build, test, and maintain AI-native software components with limited supervision. You will own medium-complexity features across the full development lifecycle and mentor junior engineers.

You'll blend solid software fundamentals with growing expertise in AI/ML integration and ServiceNow platform development, collaborating across teams to deliver reliable, scalable solutions.

Qualifications

• Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)
• 5-8 years of professional software development experience
• 1+ years of hands-on experience with LLM prompt engineering, AI/ML API integration, or similar AI-native development
• 1+ years of hands-on experience developing applications or customizations on the ServiceNow platform
• Strong proficiency in Python, Java, or JavaScript; growing proficiency across multiple languages
• Solid understanding of JavaScript/GlideScript and ServiceNow platform APIs and data models
• Experience with cloud platforms (AWS/GCP/Azure) and basic familiarity with managed AI services
• Solid understanding of relational and NoSQL databases; familiarity with vector databases is a plus
• Experience with RESTful APIs, microservices architecture, and modern backend frameworks
• Understanding of software testing practices; ability to write effective unit and integration tests
• Familiarity with CI/CD pipelines and automated testing frameworks
• Experience with version control systems and collaborative development workflows
• Strong problem-solving skills and ability to debug complex issues
• Good communication skills; ability to explain technical concepts to both technical and non-technical audiences
• Experience with Agile and Scrum development methodologies
• Demonstrated ability to take ownership of features and deliver them successfully
• Experience working with customers or in support-facing roles is a plus
• Familiarity with LLM orchestration frameworks (LangChain, LlamaIndex) or vector databases is a plus
• Understanding of AI/ML evaluation practices and responsible AI principles

Responsibilities

• Design, develop, test, and maintain AI-native software features and backend services with limited supervision
• Take full ownership of medium-complexity features from design through deployment and production support
• Contribute to technical specifications, implementation plans, prompt design, agent logic, and retrieval workflows
• Build comprehensive unit tests, integration tests, and basic evaluation checks for AI features
• Troubleshoot software defects, integration issues, and AI behavior problems in development and production environments
• Follow secure coding practices, including responsible handling of prompts, customer data, privacy, and AI safety guardrails
• Work with cloud services, APIs, containers, and CI/CD pipelines to support reliable delivery of software
• Proactively identify and fix technical debt in code you maintain; suggest improvements to teammates
• Design and develop features and customizations on the ServiceNow platform independently
• Architect ServiceNow workflows, business rules, and automations; implement client and server-side JavaScript/GlideScript
• Design data models, forms, dashboards, and reports for ServiceNow applications; optimize database queries
• Integrate third-party AI/ML services and custom APIs with ServiceNow; build REST integrations and webhooks
• Maintain and extend ServiceNow plugins and apps; follow platform best practices and architectural patterns
• Participate in ServiceNow platform upgrades and manage feature compatibility with platform updates
• Support customer implementations and provide guidance on ServiceNow platform capabilities and configuration
• Communicate clearly with team members, stakeholders and cross-functional partners on technical topics
• Provide regular updates on assigned work, risks, blockers, and delivery progress
• Explain technical choices, implementation trade-offs, and AI limitations to technical and non-technical audiences
• Participate actively in design discussions, code reviews, sprint planning, and retrospectives
• Share knowledge with junior engineers through pair programming, code reviews, and informal mentoring
• Work collaboratively with product, design, and other engineering teams; seek alignment on requirements
• Communicate proactively about challenges and elevate issues appropriately

Skills

Python/JavaScript/Java

AI/ML integration

RESTful APIs

Cloud platforms

Agile/Scrum

Education

Bachelor's degree in computer science, engineering, or related field

Tools

ServiceNow Platform APIs

LangChain

LlamaIndex

Job description

ServiceNow is seeking a mid-level IC3 engineer to design, build, test, and maintain AI-native software components with limited supervision. You will own medium-complexity features across the full development lifecycle and mentor junior engineers.

You'll blend solid software fundamentals with growing expertise in AI/ML integration and ServiceNow platform development, collaborating across teams to deliver reliable, scalable solutions.