Staff AI Engineer, Customer Agent Platform

Triwill Group; Boston, Northern (MA, KY); Hybrid; USD 176,000 - 264,000; Full time

Job summary

Klaviyo, based in Boston, is hiring a Staff Engineer for the Customer Agent team. You will lead the technical and product direction of a core area, building a 0-to-1 agentic product with startup speed and the scale of a tech leader.

This role emphasizes ownership, hands-on coding, and shaping the platform's future with cross-functional partners. Ideal candidates have built production agentic systems, managed non-deterministic challenges, and can demonstrate impact across teams.

Qualifications

• Experience building production agentic systems and orchestrations.
• Experience with AI evaluation systems and observability is a plus.
• Strong ability to communicate complex technical trade-offs clearly.

Responsibilities

• Set technical and product direction for core Customer Agent area from architecture to production.
• Tackle hardest technical problems in orchestration, evals, guardrails, memory and non-deterministic failures.
• Write and ship code, review designs, and mentor through design reviews.

Job description

Klaviyo, based in Boston, is hiring a Staff Engineer for the Customer Agent team. You will lead the technical and product direction of a core area, building a 0-to-1 agentic product with startup speed and the scale of a tech leader.

This role emphasizes ownership, hands-on coding, and shaping the platform's future with cross-functional partners. Ideal candidates have built production agentic systems, managed non-deterministic challenges, and can demonstrate impact across teams.