Stadium IT Support Technician (Windows & Mac)

signedbyvicken; Miami Gardens (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Long term disability insurance

Event tickets for Miami Dolphins games

Employee gym, subsidized lunch, and/or

401k, PTO, and company holidays

Job summary

signedbyvicken is seeking an IT Support Technician to provide first-line and desktop-level technical support for Windows and macOS environments at Hard Rock Stadium in Miami Gardens, FL. The role emphasizes customer-focused service, strong troubleshooting, and professionalism.

You will support Windows and macOS devices, mobile devices, conferencing tech, and Microsoft 365 apps, while assisting with events like the Miami Open and Formula 1 Miami Grand Prix.

Qualifications

• Bachelor's degree in information technology or related field.
• At least 2 years of experience in IT Help Desk/Desktop Support/IT Support.
• Experience supporting Microsoft 365 environments.
• Knowledge of Windows 10/11 Desktop support.
• MacOS X and Apple iOS knowledge.
• Collaborate with internal/external resources to provide optimal technology solutions.

Responsibilities

• Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees.
• Troubleshoot Windows and Mac error messages, apply patches or upgrades, and provide general support.
• Install, configure and maintain laptops, desktops, and printers.
• Perform hands-on fixes at the desktop level, including software/hardware installation and configuration.
• User management, Active Directory, password issues, and resolution.
• Assist users with Microsoft 365 apps (Outlook, Teams, OneDrive, Word, Excel, PowerPoint).
• Support technology requirements for major events (Miami Open, Formula 1 Miami Grand Prix, concerts).
• Provide remote and onsite support as appropriate.
• Build strong relationships with users and understand their technology needs.
• Prioritize critical and executive support requests appropriately.
• Ensure devices are secured and configured before issuance to users.
• Be available for weekend, evening, holiday, and event-day support.
• Physically lift/move systems weighing 50 lbs.
• Maintain a fun personality that enjoys technology.

Skills

Microsoft 365

Windows Desktop

MacOS/iOS

Desktop Support

Collaboration

Education

Bachelor’s degree in Information Technology or related field

Job description

signedbyvicken is seeking an IT Support Technician to provide first-line and desktop-level technical support for Windows and macOS environments at Hard Rock Stadium in Miami Gardens, FL. The role emphasizes customer-focused service, strong troubleshooting, and professionalism.

You will support Windows and macOS devices, mobile devices, conferencing tech, and Microsoft 365 apps, while assisting with events like the Miami Open and Formula 1 Miami Grand Prix.