Stadium Hospitality Operations Lead

Compass Group USA; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy is seeking a Premium Operations Manager for M&T Bank Stadium in Baltimore to oversee all game day activations in the North Plaza, including Frank's Backstage, Talon, The Landing, and Flock Yard. You will manage FOH staff and liaise between FOH and BOH operations, delivering exceptional guest experiences.

The role requires a hands-on leader with 2+ years in food and beverage operations, strong computer skills, and a passion for hospitality.

Qualifications

• 2+ years of experience in a food and beverage operational position.
• High level of computer literacy.
• Passion for hospitality, food, and beverage.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Ensures all North Plaza services exceed guest expectations.
• Presents Levy premium services to guests in a way that drives profitability.
• Communicates client needs clearly to internal teams and guests.
• Develops location-specific food and wine knowledge.
• Holds team accountable to steps of service.
• Delivers heartfelt hospitality to every guest, every time.
• Maintains show quality standards at all times.
• Builds strong relationships with clients, guests, and Levy staff.
• Regularly collects feedback to improve operations.
• Executes menus, promotions and programs as outlined by ADO-Premium.
• Achieves daily sales and cost goals; meets budget targets.
• Follows safety, sanitation, and responsible alcohol service policies.
• Completes department reports; month-end closing as required.
• Ensures compliance with Levy guidelines and training manuals.
• Supports revenue development and promotes profitable Levy services.
• Prepares forecasts and analyzes group sales per guidelines.

Skills

Food & Beverage Operations

Computer literacy

Hospitality

Stakeholder management

Job description

Levy is seeking a Premium Operations Manager for M&T Bank Stadium in Baltimore to oversee all game day activations in the North Plaza, including Frank's Backstage, Talon, The Landing, and Flock Yard. You will manage FOH staff and liaise between FOH and BOH operations, delivering exceptional guest experiences.

The role requires a hands-on leader with 2+ years in food and beverage operations, strong computer skills, and a passion for hospitality.