Stabilization Case Manager II — Housing & Employment

Paycom - ATS; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Mission Services of Silicon Valley is seeking a Stabilization Case Manager II to provide intermediate-level case management and participant support across employment and housing services at Goodwill of Silicon Valley's headquarters in San Jose.

You will conduct intakes, eligibility, barrier assessments; develop individualized plans; deliver trauma-informed coaching; coordinate with Career Navigators, Housing Navigators, and external partners; and maintain high-quality documentation.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 2 years of workforce development, career coaching, job placement, or related services.
• Proficiency with Microsoft Office, Google Workspace, and CRM/case management systems.
• Experience using data to inform program requirements and decision-making.
• Ability to build and maintain employer relationships and professional networks.

Responsibilities

• Conduct comprehensive intakes, eligibility determinations, and barrier assessments within required program timelines.
• Develop individualized stabilization, housing, or employment plans with participants, ensuring goals are measurable and updated monthly.
• Provide trauma-informed coaching, motivational interviewing, crisis intervention, and problem-solving support.
• Coordinate warm handoffs to internal teams (Career Navigators, Housing Navigators, Healthcare Navigators) and external partners.
• Maintain 98% timely and accurate data entry; ensure documentation meets audit standards (CARF, VA, DOL, City/County).
• Respond to crises promptly and develop short-term stabilization plans within 72 hours.

Education

Bachelor's degree in Business, Human Services, Education, or related field

Tools

CaseWorthy

HMIS

Job description

Mission Services of Silicon Valley is seeking a Stabilization Case Manager II to provide intermediate-level case management and participant support across employment and housing services at Goodwill of Silicon Valley's headquarters in San Jose.

You will conduct intakes, eligibility, barrier assessments; develop individualized plans; deliver trauma-informed coaching; coordinate with Career Navigators, Housing Navigators, and external partners; and maintain high-quality documentation.