Stability Lab Technician - Austin, TX

ManpowerGroup Global, Inc.; Austin (TX); On-site; USD 43,000 - 64,000; Full time

Job summary

Our client in Austin, TX is seeking a Stability Lab Tech to join the team. Location: Austin, TX; 100% onsite at the test lab. The technician will unbox, rack, cabling, inventory, maintain lab spaces, and assist with SW/FW updates and experiments alongside engineers.

Responsibilities include managing hundreds of devices, assisting with regressions, and ensuring lab readiness. Strong Mac hardware knowledge and troubleshooting skills are required, with emphasis on attention to detail and

Qualifications

• Mac hardware knowledge required.
• Strong troubleshooting skills.
• Comfort using Terminal and Bash.
• Excellent attention to detail.
• Strong time-management and communication.
• Ability to multitask with competing priorities.

Responsibilities

• Unboxing and racking dozens of DUTs and peripherals daily.
• Cabling, scanning, and inventory management for test devices.
• Perform hardware setup and regular software updates on test units.
• Work alongside engineers to support validation and data collection.
• Maintain lab equipment and assist with experiments.
• Document test processes for future reference.

Skills

Mac hardware knowledge

Troubleshooting

Terminal & Bash

Attention to detail

Time management

Communication

Multitasking

On-site collaboration

Job description

Our client is seeking Stability Lab Tech to join their team.

Role Title: Stability Lab Tech

Location: Austin, TX

Contract

Location: Austin, TX (100% onsite at the Test Lab). Onsite: 100% onsite. Need for an individual as a manual lab technician for the team, and work alongside engineers to perform validation on Mac/ laptop hardware on 100's of units at a time. The lab technician will be responsible for unboxing, racking, cabling, scanning, inventory management, lab maintenance, SW/FW updating and assisting with experiments.

Key Benefits

• Doing the manual heavy lifted required by racking and maintaining 100's of Mac NPI hardware and test devices


• Assist the team's engineers with their requests for regression or additional data


• Keep track of 100's of devices under test and peripherals


• Setup hardware and perform regular software updates to hardware under test

In Scope

• 100% on-site role (in Austin, TX) with no option for remote work. Must be on-site during working hours to support engineers as needed and to execute tests


• Unboxing and racking on up to several dozen DUTs, peripherals, and other units of test on a daily basis


• Manually preparing hardware to be tested via automated frameworks by first placing, cabling, configuring, and scanning test devices and equipment


• Tearing down racks in a quick and efficient manner to allow for rack space to be used by other projects


• Be available on-site in the labs for troubleshooting issues and assisting engineers when problems arise


• Maintain lab test equipment and infrastructure as requested by the team


• Prioritizing tasks and communicating to team members to identify correct order of tasks. Must alert team members with ample notice if unable to complete assigned tasks on-time


• Categorize and keep track of test peripherals in the lab using internal tools


• On-going documentation of test processes for future reference


• Working on manual tasks required for maintaining or setting up new lab spaces

Success Criteria/Definition of Done

• Critical feedback is accepted and changes are made to improve if needed


• All requests in the queue are performed in a timely manner within defined deadlines.


• Clear and timely communication with the team


• Requests for support from the team are handled in a timely basis, and correctly (based on any available instructions and attention to detail)

Technical Requirements

• Knowledge of Mac hardware


• Strong troubleshooting skills


• High level of comfort using Terminal and bash


• Strong attention to detail


• Strong time-management skills


• Strong communication skills


• Ability to multitask and deliver results under competing priorities

Expectations by Phase

1. Training - work with team members to learn the tools, schedules, expectations and steps for the different tasks. Expected to be comfortable with basic training skills in2 weeks.


2. Execution & Delivery - Once trained on a particular task, follow expected schedules and deliver expected results consistently

Assumptions

• Expected to be able to pick up items up to 50 lbs.


• Expected to be available during standard working hours, and, potentially frequently longer working days and/or weekends, if the role demands it.


• Expected to be available on-site 5 days a week.


• Able to quickly travel between different buildings to support labs in different locations.