Guest Experience Supervisor, Front Desk

Red Wing Brands of America; Red Wing (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

The St. James Hotel, a landmark boutique property in Red Wing, MN, is seeking a Front Desk Supervisor who leads with hospitality and operational excellence to create personalized guest experiences from arrival to departure.

This hands-on leadership role oversees front desk operations, mentors staff, schedules, and ensures consistent communication with other departments for a seamless guest journey.

Qualifications

• One-year certificate from a college or technical school and two years of related experience and/or training, or an equivalent combination of education and experience.
• Minimum 1-2 years of hotel front desk, hospitality, or guest service experience.
• Proficiency with Microsoft Office Suite and general computer applications.

Responsibilities

• Deliver exceptional hospitality by creating welcoming, personalized, and memorable guest experiences.
• Oversee guest check-in, check-out, and reservation processes to ensure seamless arrivals and departures.
• Promote hotel amenities, dining options, packages, and local attractions to enhance guest satisfaction and revenue opportunities.
• Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution and service recovery when needed.
• Anticipate guest needs and proactively identify opportunities to exceed expectations.
• Supervise daily front desk operations, including overnight audit and adherence to standards.
• Lead, coach, train, and provide ongoing performance feedback to front desk team members.
• Foster a culture of hospitality, teamwork, accountability, and continuous improvement.
• Assist with scheduling, staffing, and payroll activities to support efficient operations and coverage.
• Monitor compliance with service standards, cash-handling procedures, safety protocols, and security requirements.
• Collaborate with hotel departments to ensure seamless communication and guest experience.
• Serve as a positive ambassador for the St. James Hotel and uphold company values.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Flexibility

Education

Certificate from college/technical school

Tools

PMS software

Job description

The St. James Hotel, a landmark boutique property in Red Wing, MN, is seeking a Front Desk Supervisor who leads with hospitality and operational excellence to create personalized guest experiences from arrival to departure.

This hands-on leadership role oversees front desk operations, mentors staff, schedules, and ensures consistent communication with other departments for a seamless guest journey.