SRE Lead: Cloud Reliability & Incident Response

Shieldai; San Diego (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Shield AI is seeking an experienced SRE Lead to establish and mature the reliability function across our cloud infrastructure and platform services. You will drive reliability targets, observability enhancements, and ensure production systems are operable and recoverable with a strong focus on automation and incident response.

You will mentor engineers and shape the SRE roadmap, partnering with Cloud Engineering and product teams to embed reliability into system design and outages prevention

Qualifications

• 7+ years of experience in SRE, software or infrastructure engineering
• Experience operating production services with defined availability requirements
• Experience implementing SLIs, SLOs, monitoring and incident response practices
• Experience designing and operating infrastructure in AWS or another major cloud
• Experience with infrastructure-as-code and automated provisioning
• Experience supporting containerized applications and distributed systems
• Experience developing operational tooling or automation using Python or Go
• Ability to diagnose complex failures across apps, infra, networking and services
• Experience leading incident response and root-cause analyses
• Experience guiding multi-quarter technical roadmaps

Responsibilities

• Define and implement SLIs, SLOs and reliability metrics
• Build and improve monitoring, logging, tracing and alerting for infra and platform services
• Lead incident response and drive root-cause analysis to resolution
• Identify recurring failure modes and eliminate them with engineering teams
• Improve system resilience via automation, testing, capacity planning
• Develop tooling to reduce manual operational work
• Incorporate reliability requirements into system design with product teams
• Mentor engineers and promote reliability-first practices
• Define and manage SRE roadmap across the team

Skills

SRE Leadership

Cloud engineering

Incident response

Python/Go

Observability

Kubernetes

AWS

Infrastructure as code

Tools

Kubernetes

AWS

Terraform

Python

Go

Job description

Shield AI is seeking an experienced SRE Lead to establish and mature the reliability function across our cloud infrastructure and platform services. You will drive reliability targets, observability enhancements, and ensure production systems are operable and recoverable with a strong focus on automation and incident response.

You will mentor engineers and shape the SRE roadmap, partnering with Cloud Engineering and product teams to embed reliability into system design and outages prevention