SRE III: Platform Reliability & AI-Driven Ops

JPMorgan Chase & Co.; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Site Reliability Engineer III in San Francisco to own end-to-end reliability for the ServiceNow platform within Enterprise Technology.

You will lead incident response, SLO/observability, automation, and platform performance engineering, while driving improvements and orchestrating AI-assisted triage. You will collaborate across teams to optimize JVM memory allocation, database performance, and telemetry, ensuring scalable, secure operations.

Qualifications

• Formal training or certification in Site Reliability Engineering with 3+ years of applied experience.
• Proficient in SRE culture and observability for applications or platforms.
• Strong programming skills in Python or Java; .NET experience is a plus.

Responsibilities

• Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering.
• Troubleshoots incidents and drives blameless post-mortems and non-recurrence actions.
• Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing reviews.
• Monitors platform and product performance metrics; partners with engineering on remediation.
• Identifies and delivers stability and performance improvements; supports platform/vendor upgrades.
• Automates repetitive operational work to reduce toil.
• Performs design reviews for platform implementations; partners with architecture on standards.
• Analyze ServiceNow instances to remediate resource contention; explore Java/JavaScript behavior.

Skills

Python

Java/Spring Boot

C# / .NET

SRE / Observability

Incident management

AI in IT operations

Unix shell scripting

Education

SRE certification

Tools

JVM tuning tools

SQL performance tuning

Linux/Unix

Job description

JPMorgan Chase & Co. is seeking a Site Reliability Engineer III in San Francisco to own end-to-end reliability for the ServiceNow platform within Enterprise Technology.

You will lead incident response, SLO/observability, automation, and platform performance engineering, while driving improvements and orchestrating AI-assisted triage. You will collaborate across teams to optimize JVM memory allocation, database performance, and telemetry, ensuring scalable, secure operations.