SRE Engineering Manager – 24/7 Reliability Leader

PNC Financial Services Group, Inc.

Birmingham (AL)

On-site

USD 100,000 - 186,000

Full time

6 days ago

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Job summary

PNC is seeking a Software Engineering Manager in Site Reliability Engineering within the Site Reliability-DnA Data Ops Enterprise Data organization. You will be based in one of these Technology Hub locations: Pittsburgh, PA, Strongsville, OH, Birmingham, AL, Dallas, TX, Phoenix AZ.

Weekly time in the office is needed. As the Software Engineering Manager, you will lead a team of SRE engineers, drive incident response, change management, monitoring, and automation to ensure reliability of

Qualifications

5+ years of related experience and 3+ years of management experience.
Strong experience in Site Reliability Engineering, Production Support, or DevOps.
Proven ability to lead teams in high-availability, enterprise environments
Deep understanding of incident, problem, and change management frameworks
Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation
Experience improving system reliability, observability, and operational maturity
Strong communication skills with the ability to lead during high-pressure situations.
Experience with databases such as Oracle, SQL, MongoDB, Cassandra; and with Elasticsearch, Redis, MQ, Kafka is a plus.

Responsibilities

Lead SRE teams; set goals, drive ownership, and foster a culture of ownership and excellence; partner with cross‑functional stakeholders to align technology and business objectives; support talent development, performance management, and succession planning; encourage innovation, continuous learning, and DevOps/SRE best practices.
Provide after‑hours operational leadership and on‑call support. Participate in an on‑call leadership rotation supporting critical production services, major incidents, and high‑severity customer‑impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.
Lead incident management & remediation; manage and actively participate in end‑to‑end incident response for major (P1/P2) incidents; guide real‑time triage, diagnostics, and troubleshooting across application, infrastructure, and network layers; ensure rapid execution of remediation actions and service restoration; provide clear, timely communication to stakeholders during incidents; oversee post‑incident analysis, reporting, and documentation to drive improvements.
Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams.
Drive problem management & root cause resolution; lead root cause analysis (RCA) efforts for major and recurring incidents; ensure ownership and resolution of problem records; drive permanent fixes and systemic improvements to eliminate repeat issues, identify trends and patterns to reduce risk and improve stability; partner with engineering teams to resolve code defects and system gaps and promote knowledge sharing via runbooks, knowledge articles, and error catalogs.
Oversee change management & release execution; ensure safe and compliant execution of production changes and releases; validate change readiness, testing, rollback strategies, and risk assessments; represent the team in CAB reviews, providing technical risk evaluation; oversee post‑implementation reviews (CPIR) and ensure follow‑through and drive improvements in change success rate and reduction in production defects.
Advance monitoring, alerting & observability; lead efforts to build and optimize monitoring, dashboards, and alerting frameworks, champion use of tools such as Dynatrace, BigPanda, Logscale, and enterprise platforms, improve signal‑to‑noise ratio through alert tuning; enable proactive issue detection before customer impact; strengthen event management and observability practices.
Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams.
Champion resiliency, stability & availability; lead efforts to ensure high availability of critical systems; oversee disaster recovery, failover, and continuity testing; identify and eliminate single points of failure and drive improvements in MTTR, uptime, and service reliability.
Enable scalability & performance optimization; guide capacity planning and performance tuning strategies; ensure systems scale effectively under peak demand; partner with development teams for performance‑driven design improvements; optimize system configurations to improve efficiency and throughput.
Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on‑call rotations to support major incidents, critical production events, and operational continuity.
Drive Automation & Operational Efficiency; identify and prioritize opportunities to reduce manual effort through automation; implement automation across: Incident remediation, monitoring and alerting, deployment and validation, promote standardized runbooks and automation frameworks and improve operational metrics and reduce toil.
Ensure Governance, Risk & Compliance; maintain adherence to enterprise policies and regulatory standards; support audits, vulnerability remediation, and risk controls; ensure accurate documentation and operational procedures and champion security, access management, and data governance practices