Software Engineering Manager - Site Reliability

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 101,000 - 186,000; Full time

Job summary

PNC Financial Services Group, Inc. is hiring a Software Engineering Manager within the Site Reliability-DnA Data Ops Enterprise Data organization. You will lead a distributed SRE team across technology hubs in Pittsburgh, Strongsville, Birmingham, Dallas, and Phoenix with weekly in-office presence.

Responsibilities include managing SRE teams, incident and change management, monitoring/observability, and driving automation and reliability improvements to support PNC’s digital platforms.

Qualifications

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or DevOps.
• Proven ability to lead teams in high-availability, enterprise environments.
• Deep understanding of incident, problem, and change management frameworks.
• Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation.
• Experience improving system reliability, observability, and operational maturity.
• Strong communication skills with the ability to lead during high-pressure situations.
• Experience with databases including Oracle, SQL, MongoDB, Cassandra; familiarity with Elasticsearch, Redis, MQ, Kafka is a plus.

Responsibilities

• Manage SRE and related teams; lead, coach, and develop a team of SRE engineers; set clear goals and foster ownership.
• Provide after-hours leadership and on-call support; participate in rotations for critical incidents.
• Lead incident management and remediation; guide real-time triage and troubleshooting; communicate to stakeholders.
• Provide technical leadership in production support; escalation point for complex issues; guide troubleshooting across environments.
• Drive problem management and root-cause resolution; lead RCA efforts and drive permanent fixes.
• Oversee change management and release execution; ensure safe production changes and risk assessments.
• Advance monitoring, alerting and observability; build dashboards and improve signal-to-noise ratio.
• Champion resiliency and availability; oversee disaster recovery, failover, and continuity testing.
• Enable scalability and performance optimization; capacity planning and performance tuning.

Skills

Site Reliability Engineering

DevOps

Leadership & people management

Incident, problem & change management

Monitoring & observability

Cloud & infrastructure automation

Database knowledge

Strong communication

Education

Bachelor's degree

Tools

Dynatrace

BigPanda

Logscale

Job description

PNC Financial Services Group, Inc. is hiring a Software Engineering Manager within the Site Reliability-DnA Data Ops Enterprise Data organization. You will lead a distributed SRE team across technology hubs in Pittsburgh, Strongsville, Birmingham, Dallas, and Phoenix with weekly in-office presence.

Responsibilities include managing SRE teams, incident and change management, monitoring/observability, and driving automation and reliability improvements to support PNC’s digital platforms.