SRE-Driven Apps Support Engineer (Hybrid)

Citi; New York (NY); Hybrid; USD 19,000 - 32,000; Full time

Job summary

Citi is seeking an Application Production Support specialist in a hybrid role based in Chennai. You will support Citi applications, coordinate with tech partners, and drive improvements across incident management, automation, and AI-enabled tooling.

The role emphasizes cross-team collaboration, proactive problem solving, and adherence to regulatory and security standards within enterprise environments. A Bachelor's degree is required.

Qualifications

• 6+ years of experience in production management and incident response.
• Strong background in SRE, observability, and data engineering.
• Proficient in SQL, Python, automation, and AI-enabled tooling.

Responsibilities

• Provides technical and business support for Citi applications.
• Fields issues from stakeholders and coordinates short-term resolutions and long-term remediation.
• Develops comprehensive understanding of how apps support integrates to achieve business goals.
• Acts as liaison between users/traders and internal tech groups and vendors.
• Participates in disaster recovery testing and application releases.

Skills

SRE

Observability

Data Engineering

Incident Management

Automation

Collaboration

Distributed Systems

Unix

Shell Scripting

Log Analysis

Databases

Stored Procedures

Autosys

Performance Monitoring

Certificates Renewals

Servers/File Systems Troubleshooting

AI Tools

SQL

Python

Education

Bachelor’s degree

Tools

SQL

Python

Job description

Citi is seeking an Application Production Support specialist in a hybrid role based in Chennai. You will support Citi applications, coordinate with tech partners, and drive improvements across incident management, automation, and AI-enabled tooling.

The role emphasizes cross-team collaboration, proactive problem solving, and adherence to regulatory and security standards within enterprise environments. A Bachelor's degree is required.