Hybrid Apps Support Analyst - Reconciliation & Production

Citi; New York (NY); Ibrido; USD 13.000 - 19.000; Tempo pieno

Descrizione del lavoro

Citi is seeking an Apps Support Intermediate Analyst in Chennai to maintain production environments for reconciliation applications, ensuring 24/7 support for global users. You will work with APAC, EMEA, NAM teams and partner with Level 1, development, and infrastructure teams to resolve incidents.

The role emphasizes stability, observability, and automation, with opportunities to learn new technologies and advance within a global bank's production management framework.

Competenze

• 5+ years of Production Support experience.
• Experience with reconciliation applications (SMARTSTREAM TLM) preferred.
• Strong Unix/Linux and Python skills.
• Experience with monitoring and log aggregation tools.
• Experience with Oracle Database and middleware like Tibco EMS, Kafka.
• Good written and verbal communication.

Mansioni

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
• Maintain Production environments with highest levels observability, resiliency, and recoverability.
• Partner with other regional teams for providing a stable Production Support coverage to Business.
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Champion stability initiatives to enable application high availability for Business‑As‑Usual which includes better monitoring, failover, and resiliency.
• Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Implement and drive automations focused on productivity improvements and toil reduction
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

Conoscenze

Unix/Linux

Python

Java

Communication

Incident management

Monitoring

Formazione

Bachelor’s/University Degree or equivalent experience

Strumenti

ITRS Geneos

AppDynamics

ELK

Splunk

Grafana

Oracle Database

Tibco EMS

Kafka

Descrizione del lavoro

Citi is seeking an Apps Support Intermediate Analyst in Chennai to maintain production environments for reconciliation applications, ensuring 24/7 support for global users. You will work with APAC, EMEA, NAM teams and partner with Level 1, development, and infrastructure teams to resolve incidents.

The role emphasizes stability, observability, and automation, with opportunities to learn new technologies and advance within a global bank's production management framework.