Sr VDI Engineer

R Systems; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

R Systems is seeking a Sr. VDI Engineer to design, support, and optimize VMware Horizon-based virtual desktop infrastructure across on-premises VMware and AWS environments.

You will own day-to-day operations, drive automation through Infrastructure as Code, and resolve complex end-user and platform issues. You will administer Horizon environments, implement Terraform provisioning, troubleshoot across the VDI stack, monitor health and performance, and document runbooks.

Qualifications

• 5+ years of hands-on experience with VMware Horizon deployments in production.
• Hands-on familiarity or knowledge of vSphere, vCenter, and Aria Automation.
• Experience writing and managing Terraform for AWS and VMware stacks.
• Extensive troubleshooting across the VDI stack including performance analysis and root-cause investigation.
• Proficiency in PowerShell and/or Python scripting; familiarity with monitoring tools.

Responsibilities

• Administer and support VMware Horizon environments including connection servers, desktop pools, and load balancers.
• Automate provisioning and configuration of AWS and VMware infrastructure using Terraform.
• Troubleshoot and resolve complex issues across compute, storage, network, authentication, and display protocol performance.
• Monitor system health, capacity, and user experience; perform root cause analysis and implement preventive fixes.
• Maintain patching and upgrade lifecycles, and document runbooks and architecture.

Skills

VMware Horizon

Troubleshooting

Scripting

VDI concepts

Networking basics

Active Directory

Storage basics

Education

Bachelor's degree

VCP-DCV / VCP-DTM

Tools

Terraform

Horizon Help Desk

Aria Operations

CloudWatch

Prometheus

Grafana

Job description

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.

We Are Great Place to Work® Certified™ in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]!

We are recognized as one of the Best Tech Brands 2024 by theTimes Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Company Link: R Systems | Digital Product Engineering

Position Overview

As a Sr. VDI Engineer at R Systems- you design, support, and optimize our VMware Horizon-based virtual desktop infrastructure across on-premises VMware and AWS environments. You will own day-to-day operations, drive automation through Infrastructure as Code, and resolve complex end-user and platform issues.

Key Responsibilities

• Administer and support VMware Horizon environments, including connection servers, desktop pools, and UAG/load balancers, app volumes & DEM.
• Automate provisioning and configuration of AWS and VMware infrastructure using Terraform.
• Troubleshoot and resolve complex issues across the VDI stack: compute, storage, network, authentication, and display protocol performance.
• Monitor system health, capacity, and user experience; perform root cause analysis and implement preventive fixes.
• Maintain patching and upgrade lifecycles, and document runbooks and architecture.

Qualifications & Requirements

• 5+ years of hands-on experience supporting production VMware Horizon deployments.
• In-depth understanding of VMware virtualization platforms, including hands‑on familiarity or conceptual knowledge of vSphere, vCenter, and Aria Automation.
• Proven experience writing and managing Terraform for both AWS and VMware stacks.
• Extensive troubleshooting experience, including performance analysis, log review, and root cause analysis in large-scale environments.
• Proficiency in PowerShell and/or Python scripting, plus experience with monitoring tools (e.g., Horizon Help Desk, Aria Operations, CloudWatch, Prometheus and Grafana).
• Strong understanding of virtualization, networking, Active Directory, and storage; Bachelor's degree in a related field or equivalent experience (VCP-DTM/VCP-DCV preferred).

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.