Sr. Technical Support Specialist- Autodesk Moldflow

Autodesk, Inc.; United States; Remote; USD 60,000 - 108,000; Full time

Job summary

Autodesk, Inc. in the United States is seeking a Senior Technical Support Specialist with deep Moldflow expertise to help customers solve complex engineering challenges using injection-molding simulation.

You will troubleshoot simulations, interpret results, and communicate findings while contributing to AI-assisted tooling and connected workflows across Moldflow, Fusion, and related technologies. The role emphasizes cross-functional collaboration, customer focus, and rapid learning in a

Qualifications

• 3-5+ years of experience with plastic injection-molding simulation, preferably Moldflow, or equivalent injection-molding industry experience.
• Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
• Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
• Experience preparing, running, troubleshooting, and interpreting engineering simulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated customer focus and ownership of technical problems through resolution.
• Ability to learn quickly and thrive in a fast-changing technical environment.

Responsibilities

• Provide expert technical support for Moldflow customers.
• Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
• Help customers distinguish between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
• Research, reproduce, and document product issues and collaborate with Product Development and Engineering teams as needed.
• Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
• Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy with sound engineering judgment.
• Develop expertise in connected the company workflows, including Moldflow, Fusion, and related design and manufacturing technologies.

Skills

Plastic injection-molding simulation

Analytical skills

Communication skills

Problem-solving

Education

Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or related field

Tools

Moldflow

Fusion

Inventor

Python scripting

Job description

Job Requisition ID #26WD101523Position OverviewWe are looking for a Senior Technical Support Specialist with strong experience in plastic injection molding and simulation to help customers solve complex engineering challenges using the company Moldflow.

In this role, you will combine technical expertise, problem-solving, and strong communication skills to troubleshoot simulation and manufacturing issues, interpret results, and help customers get the most value from the company products. You will also contribute to the future of technical support by using emerging AI, automation, and connected the company workflows across Moldflow, Fusion, and related technologies.

Responsibilities

• Provide expert technical support for the company Moldflow customers.
• Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
• Help customers distinguish between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
• Research, reproduce, and document product issues and collaborate with Product Development and Engineering teams as needed.
• Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
• Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy with sound engineering judgment.
• Develop expertise in connected the company workflows, including Moldflow, Fusion, and related design and manufacturing technologies.

Minimum Qualifications

• 3-5+ years of experience with plastic injection-molding simulation, preferably the company Moldflow, or equivalent injection-molding industry experience.
• Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
• Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
• Experience preparing, running, troubleshooting, and interpreting engineering simulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated customer focus and ownership of technical problems through resolution.
• Ability to learn quickly and thrive in a fast-changing technical environment.

Preferred Qualifications

• Advanced experience with the company Moldflow Insight
• Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.
• Familiarity with the company Fusion, Inventor, or other CAD/CAE platforms.
• Experience with CFD, FEA, thermal, or multiphysics simulation.
• Experience with Python, scripting, APIs, automation, or engineering productivity tools.
• Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.

The Ideal Candidate

You are a technically curious problem solver who enjoys helping others succeed. You can explain complex engineering concepts clearly, take ownership of difficult customer issues, and use data and engineering fundamentals to reach sound conclusions.

You are also excited about how AI, automation, and connected design-to-manufacturing workflows can improve engineering productivity and customer support, while understanding the importance of validating AI-generated recommendations with engineering judgment.

Success in this role means not only resolving individual customer issues, but also turning what you learn into better knowledge, workflows, tools, and support experiences for the broader the company community.

Learn MoreAbout the companyWelcome to the company! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at the company – it’s at the core of everything we do. Our culture guides the way we work and treat each other, inform how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary transparencySalary is one part of the company’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment OpportunityAt the company, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. the company is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

In-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.

Originally posted on Himalayas