Sr Technical Program Manager, Software Deployments

Out in Science, Technology, Engineering, and Mathematics; Seattle (WA); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in offices

Job summary

Axon is seeking a Technical Program Manager to drive the delivery of enterprise SaaS solutions across its hubs, including Seattle. In this role, you will ensure project timelines, budgets are adhered to, and deliverables meet customer expectations while collaborating with diverse teams.

The ideal candidate will possess a bachelor's degree in a relevant field as well as PMP certification, and must have over 5 years of experience in technical program management. This hybrid position allows for 50% travel and offers numerous benefits including competitive salary and 401k.

Qualifications

• 5+ years of experience leading complex programs in a SaaS environment.
• Experience delivering large-scale enterprise software deployments.
• Strong proficiency in managing multiple simultaneous projects.

Responsibilities

• Lead complex, enterprise SaaS product deployments ensuring deadlines are met.
• Manage timelines, scope, and budget control across various projects.
• Engage with stakeholders to define project vision and delivery timelines.

Skills

Technical program management

Software deployment

Project management tools

Communication skills

Education

Bachelor’s Degree in Business or equivalent

PMP certification

Tools

Technical project management tools

Job description

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Technical Program Manager to lead the delivery of complex, enterprise‑grade SaaS solutions that empower our customers to manage information effectively.

As a Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross‑team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose‑driven career, this is the role for you.

What You’ll Do

Location: Hybrid Onsite – US‑based Axon hub sites (Atlanta, Boston, Scottsdale, Seattle)

Travel: 50%

Reports to: Director, Program Management

• Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
• Manage multiple medium to large‑sized projects with a focus on timelines, scope, and budget control.
• Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
• Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
• Support program planning activities through effective work estimation processes.
• Oversee program‑level change management activities, working closely with client partners and internal stakeholders.
• Develop comprehensive documentation to support customer acceptance and revenue recognition.
• Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
• Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
• Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
• Mentor junior project managers and support the recruitment process to strengthen the program management team.

What You Bring

• Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience.
• PMP certification is highly preferred.
• 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
• Proven experience delivering large‑scale enterprise software deployments, infrastructure programs, or mission‑critical application rollouts.
• Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
• Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
• Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
• Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
• Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, effort, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Equal Opportunity Employer

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances – and empowering all of our employees so they can do their best work.

If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. It is for accommodation purposes only.