Sr Technical Program Manager, Software Deployments

BOSTON TRUST WALDEN COMPANY; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Snacks in our offices

Job summary

Axon in Atlanta is looking for a Sr Technical Program Manager to lead complex, enterprise SaaS deployments. You’ll ensure project milestones are met and align solutions with customer needs. The ideal candidate should have a Bachelor's in a relevant field and a PMP certification, coupled with over 5 years of experience in technical program management.

The role offers hybrid work options, with responsibilities including managing multiple projects, collaborating with teams, and mentoring junior staff.

Qualifications

• 5+ years of experience in leading complex SaaS programs.
• Demonstrated success in technical program management.
• Ability to manage multiple projects and align diverse stakeholders.

Responsibilities

• Lead complex enterprise SaaS product deployments.
• Manage multiple medium to large-sized projects.
• Collaborate with product and engineering teams to define program requirements.
• Engage with various stakeholders to define project vision.
• Support program planning activities.
• Oversee program-level change management.
• Develop documentation to support customer acceptance.
• Act as facilitator for project team members.
• Identify project risks and develop mitigation strategies.
• Deliver training to customers.
• Mentor junior project managers.

Skills

Technical project management tools

Cross-team collaboration

Process improvements

Communication skills

Program management

SaaS environments

Education

Bachelor’s Degree in Business, Information Systems, or Technical Engineering

PMP certification

Job description

Sr Technical Program Manager, Software Deployments

Atlanta, Georgia, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Technical Program Manager to lead the delivery of complex, enterprise-grade SaaS solutions that empower our customers to manage information effectively.

As a Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you.

What You’ll Do

Location: Hybrid Onsite – US-based Axon hub sites (Atlanta, Boston, Scottsdale, Seattle)

Travel: 50%

Reports to: Director, Program Management

• Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
• Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
• Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
• Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
• Support program planning activities through effective work estimation processes.
• Oversee program-level change management activities, working closely with client partners and internal stakeholders.
• Develop comprehensive documentation to support customer acceptance and revenue recognition.
• Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
• Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
• Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
• Mentor junior project managers and support the recruitment process to strengthen the program management team.

What You Bring

• Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience.
• PMP certification is highly preferred.
• 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
• Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
• Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
• Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
• Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
• Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• Snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Equal Employment Opportunity

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.